Jacob Macintyre
Gloucester,MA
Summary
Efficient professional in vehicle management with proven ability to complete tasks swiftly and effectively. Possess specialized skills in parking space optimization, customer service, and cash handling procedures. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive interactions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Valet and Bell Manager
Beauport Hotel
Gloucester
05.2017 - 01.2025
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Reported unusual or unsafe situations to security for immediate attention.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Attended staff meetings as required by management.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with professional and trade associations to create memorable and successful events.
- Maintained accurate records of guest feedback and suggestions for improvement purposes.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Attached claim checks to bags to efficiently store and organize luggage.
- Gathered information from front desk about important and upcoming guests.
- Picked up and dropped off heavy laundry bags for guests.
- Discussed guest issues with front desk manager to devise speedy resolutions.
Education
Some College (No Degree) - Criminal Justice
Salem State University
Salem, MASkills
- Customer service and support
- Guest flow management
- POS system operations
- Team collaboration
- Multitasking and organization
- Efficient work ethic
- Punctual and reliable
- Customer service excellence
- Manual and automatic driving
- Customer service
- Conflict mediation
- Active listening
- Computer skills
- Leadership
- Problem resolution
- Critical thinking
Languages
English
Professional
Certification
- TWIC
Timeline
Valet and Bell Manager
Beauport Hotel
05.2017 - 01.2025
Some College (No Degree) - Criminal Justice
Salem State University