Jacob Maldonado
San Antonio
Summary
Quality-driven professional with over 20 years of experience in quality assurance, process improvement, and team management, actively pursuing a Quality Specialist role. Expertise in leadership within the United States Air Force and as an Operations Supervisor at TJX demonstrates a commitment to excellence and operational success. Proficient in developing and implementing effective training programs that enhance team performance and operational efficiency, with a strong emphasis on continuous improvement and strict adherence to safety protocols. A results-oriented approach ensures the delivery of high-quality outcomes that align with organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
TIC Industrial
06.2025 - Current
- Decreased production rework by 20% via establishment of new QA inspection protocol.
- Diminished customer return rates by 10% through detection and rectification of product durability flaws.
- Revamped inspection workflows achieving 22% gain in productivity.
Operations Supervisor
TJX
02.2024 - 07.2024
- Managed team efficiency and productivity, consistently meeting or exceeding daily production targets within the Distribution Center.
- Enhanced team productivity by 35% through optimized workflow and strategic resource allocation.
- Fostered a culture of continuous improvement by reviewing existing practices, gathering team feedback, and making informed recommendations for enhancements.
- Ensured compliance with safety and housekeeping requirements, maintaining a secure and structured work environment.
Weapons Section Chief
United States Air Force
04.2022 - 02.2024
- Directed the preparation of 10 B-1B aircraft for a multi-million dollar Weapon System Evaluation Program, ensuring all tasked missiles were launched with 100% mission effectiveness.
- Managed 92 Airmen in weapons loading and maintenance for 23 B-1B aircraft, and coordinated with the 7th Munitions Squadron to conduct the first Launcher Load Frame pre-loading operation in 27 years.
- Implemented five process improvements that enhanced covert weapons loading capabilities and reduced aircraft generation timelines by 12 hours.
- Led a team of 40 Airmen in preparing six B-1B aircraft for a 26-hour cross-Combatant Command mission, deploying munitions and collaborating with 10 allied nations on international operations.
Quality Assurance Analyst
United States Air Force
10.2020 - 01.2022
- Developed the Wing Change Key Task Listing training program, creating detailed installation checklists and certifying 8 team members, which avoided $72K in unnecessary Deployment Flow Team movements.
- Conducted a comprehensive analysis of aircraft maintenance operations, instructing 3 personnel and achieving a 10% improvement in quality assurance oversight across 3 squadrons, supporting 2,300 ammunition tasks.
- Created and implemented gun removal and installation checklists, collaborating with 2 Aircraft Maintenance Units to train 17 personnel, improving management of 22,000 rounds fired.
Lead Weapons Expediter
United States Air Force
10.2018 - 12.2020
- Managed 68 personnel and led 2,300 inspections, achieving an 'Excellent' rating in the Maintenance Standardization Evaluation Program, positioning the squadron as a performance leader.
Technical Order Distribution Officer
United States Air Force
09.2011 - 09.2014
- Coordinated with three Major Commands to optimize the Technical Order Distribution program, enhancing operational efficiency and contributing to overall mission success.
- Implemented Eielson Air Force Base's first B-2 Hoptik Checklist, streamlining maintenance procedures and significantly improving the global strike capability by ensuring rapid aircraft turnaround times.
- Led and trained a team of 30 administrators, successfully organizing and distributing 22,000 publications, which contributed to the 354th Aircraft Maintenance Squadron winning the 2015 Headquarters Pacific Air Forces' Small Unit Maintenance Effectiveness Award.
Education
Associate of Sciences - Office Administration and Medical Billing and Coding Specialist
Southern Career Institute
San Antonio, TX07.2025
Bachelor of Science - Business Management and Administration
Wayland Baptist University
Plainview, TX07.2023
Associate of Science - Weapons Armament Systems
Community College of the Air Force
Montgomery, AL07.2014
Skills
- Strategic planning
- Quality control
- Visual inspection
- Product inspection
- Defect identification
- Inspection documentation
- Inspections and reviews
- Quality processes
- Inspection procedures
- Materials testing
- Quality management
- Surface inspection
- Inspection protocols
- Reporting and analysis
- Equipment calibration
- Test equipment operation
- Process validation
Certification
- Agile Leadership Specialization | University of Colorado/Coursera | 2024
- SCRUM Master Certification Specialization | LearnQuest/Coursera | 2024
- Google Project Management Professional Certification | Coursera | 2023
Languages
Spanish
Professional Working
Timeline
Quality Control Inspector
TIC Industrial
06.2025 - Current
Operations Supervisor
TJX
02.2024 - 07.2024
Weapons Section Chief
United States Air Force
04.2022 - 02.2024
Quality Assurance Analyst
United States Air Force
10.2020 - 01.2022
Lead Weapons Expediter
United States Air Force
10.2018 - 12.2020
Technical Order Distribution Officer
United States Air Force
09.2011 - 09.2014
Bachelor of Science - Business Management and Administration
Wayland Baptist University
Associate of Science - Weapons Armament Systems
Community College of the Air Force
Associate of Sciences - Office Administration and Medical Billing and Coding Specialist
Southern Career Institute