JACOB MALICHI
NAIROBI,NRB
Summary
Professional hospitality expert ready to lead and enhance bar operations. Skilled in mixology, customer service, and inventory management. Strong focus on teamwork, ensuring seamless collaboration and adaptability to changing needs. Known for reliability, problem-solving, and delivering exceptional guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Bartender/Mixologist
VIRGIN VOYAGES
09.2023 - Current
- Promoted to Senior Bartender/Mixologist
- Managing staff including scheduling, training and development, appraisals and rotation of crew.
- Managing Guest satisfaction, achieving a 90% positive feedback rate.
- Conducting and hosting premium spirit tasting sessions and mixology classes.
- Maintaining par levels, conducting inventories and closely monitoring stock and maintaining cost.
- Dealing with and resolving of complaints in a timely and professional manner.
- Developing Strategies to generate more revenue including promotions special group target spirit tasting sessions
Head Bartender
HILTON DOHA THE PEARL & RESIDENCES
05.2022 - 07.2023
- Actively participating in menu changes to ensure fresh, innovative and seasonally accurate cocktails are available all the time.
- Maintaining par levels and bar beverage inventory control.
- Conducting induction and SOP training for team members, ensuring adherence to company standards.
- Monitoring bar operation, opening and closing duties to ensure they are up to standard.
Senior Bartender
W DOHA HOTEL & RESIDENCES
02.2021 - 04.2022
- Maintained an updated knowledge of all menu items, spirits brands, and non alcoholics.
- Ensured the bar inventory is kept at optimal levels all the time.
- Trained bartenders on SOPs and best practices.
Bartender/Mixologist
ESCOBAR LA CASA DEL PATRON
03.2020 - 08.2020
Bartender
VARU BY ATMOSPHERE
10.2019 - 02.2020
Server
W DOHA HOTEL & RESIDENCES
12.2017 - 09.2019
Education
Certificate - Food & Beverage Service
Intercontinental Hotel Nairobi
01.2016
Kenya Certificate of Secondary Education - undefined
St. Stephens High School
01.2013
Skills
- Mixology
- Training
- Health/ Safety
- Leadership
- Inventory Management
- Strategic Up-Selling Capability
- Menu Engineering
- Beverage Costing
- Customer Service
- POS system proficiency
Accomplishments
- Effectively ran bar operation in one of the Word’s busiest events- FIFA World Cup Qatar 2022.
- Improved the ratings on Trip Advisor to 1st position of bars in Doha through consistency and quality.
- Developed strategic upselling techniques and achieved the highest revenue.
- Training and development of bartenders.
Certification
- BarSmarts Professional Certificate
- Intercontinental Hotel Nairobi Certificate in basic food beverage operations
- HACCP Food Safety Systems for Restaurants and Other Catering services.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Bartender/Mixologist
VIRGIN VOYAGES
09.2023 - Current
Head Bartender
HILTON DOHA THE PEARL & RESIDENCES
05.2022 - 07.2023
Senior Bartender
W DOHA HOTEL & RESIDENCES
02.2021 - 04.2022
Bartender/Mixologist
ESCOBAR LA CASA DEL PATRON
03.2020 - 08.2020
Bartender
VARU BY ATMOSPHERE
10.2019 - 02.2020
Server
W DOHA HOTEL & RESIDENCES
12.2017 - 09.2019
Kenya Certificate of Secondary Education - undefined
St. Stephens High School
Certificate - Food & Beverage Service
Intercontinental Hotel Nairobi