Jacob Maloy
16795 Nw 23rd Street Apt 1-204,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Field Service Technician
STERIS
New Rochelle, NY
09.2021 - 08.2024
- Assisted in troubleshooting and repairing equipment on-site.
- Learned safety protocols and best practices in field service operations.
- Supported senior technicians with equipment installations and maintenance tasks.
- Documented service activities and customer interactions for future reference.
- Gained familiarity with diagnostic tools used for troubleshooting equipment issues.
- Developed customer relationships through effective communication and support strategies.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Maintained inventory of replacement parts and tools for efficient service delivery.
- Collaborated with team members to ensure timely completion of service requests.
Brady’s Power Equipment
Tom Brady
Stormville, NY
02.2016 - 09.2021
Education
GED -
Dutchess Community College
Poughkeepsie, NYSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Preventive Maintenance
- Valid Driver's license
- Power tools operation
- Heavy lifting
- Electrical troubleshooting
- Schematic interpretation
- Service quality
- Multimeter usage
- Equipment inspection
- Safety assessment
Timeline
Field Service Technician
STERIS
09.2021 - 08.2024
Brady’s Power Equipment
Tom Brady
02.2016 - 09.2021
GED -
Dutchess Community College