Jacob Mariano
Las Vegas,NV
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Appliance Repair Technician
Best Buy Geek Squad
Las Vegas, NV
11.2017 - Current
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Trained new technicians on repair processes and best practices for efficiency.
- Maintained accurate records of repairs, parts used, and customer interactions in company systems.
- Collaborated with team members to improve workflow efficiency and enhance service delivery.
- Led quality assurance checks to ensure high standards in all completed repairs.
- Educated customers on use, care and adjustments of appliances.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Repaired major appliances, ensuring compliance with safety standards and manufacturer guidelines.
Sales Associate
Best Buy
Honolulu, HI
09.2013 - 11.2015
- Guided customers in product selection, enhancing overall shopping experience.
- Collaborated with team to achieve sales targets and improve store performance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma - Associates
Leeward Community College
Pearl City, HIHigh School Diploma - Gender Studies
James Campbell High School
'Ewa Beach, HI06.2008
Skills
Proper diagnostics, time efficiency, Teamwork
Timeline
Appliance Repair Technician
Best Buy Geek Squad
11.2017 - Current
Sales Associate
Best Buy
09.2013 - 11.2015
High School Diploma - Associates
Leeward Community College
High School Diploma - Gender Studies
James Campbell High School