Jacob Marshall

• Appointed Co-Captain within first month for exceptional customer service, offering guidance and support to team members.
• Awarded with MyChoice Elite schedule for ranking within top 5% of Customer Care Associate metrics
• Top 3 in Agent Productivity for January for PLCC Customer Care
• Promoted to Customer Care advocate within just 4 months of floor experience, consistently delivering exceptional performance

• Coordinated meetings and events with external parties and businesses driving business growth.
• Spearheaded the launch and sole management of the store's online grocery pickup and delivery service creating new revenue stream for store.
• Monitored and analyzed performance metrics of 30-50 associates maintaining performance goals for 200-500 orders daily

Digital Personal Shopper (11/2019 - 10/2020)

• Received "Happy to Help" associate award for consistently delivering exceptional customer service.
• Consistently ranked in top 5 of team metrics week to week, contributing to team success.
• Efficiently shopped and categorized 500-800 items daily in high-volume environment resulting in timely service for customers

Self Checkout Host (08/2019 - 11/2019)

• Trained as a supervisor, managing breaks, employee performance, and resolving customer complaints.
• Supervised 6-8 registers, providing assistance to customers and implementing measures to prevent theft.

Remodel Associate (04/2019 - 08/2020)

• Revamped store features by replacing outdated modulars and structures with new ones.
• Upgraded store merchandise by replacing and restocking items consistent with remodel changes.
• Assisted with the execution of the store remodel by loading and unloading trucks with equipment, structures, tools, etc.

• Provided guidance and support for team of 10 agents, ensuring compliance with company performance guidelines.
• Supervised and evaluated the progress of new agents, offering constructive feedback and fostering skill development.
• Selected as one of two agents in charge of all mail distribution for facility