Jacob Martin
L3 Configuration Technician
Maryland Heights,MO
Summary
Reliable employee seeking an engineering position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
L3 Configuration Technician
Worldwide Technology
Edwardsville, IL
12.2021 - Current
- Worldwide Technology
- Understand the difference in various types of devices and configurations per customer specifications outlined on their provided documentation
- Understand how to navigate through WWT’s repository to find the work instructions and other tools necessary to accurately provide the customer with what they are asking for
- Troubleshoot various devices in the situation where something is not working properly
- Collaborate with order operations teammates to reach out to the customer for various reasons
- Understand the basics of how networking works
- Understand and utilize WWT’s Warehouse Management System at a high level
- Perform in-depth inventory on current projects
- Collaborate with multiple levels of engineers to ensure customer satisfaction
L4 Rack and Stack cable technician
Worldwide Technology
Edwardsville, IL
07.2019 - 12.2021
- Worldwide technology
- Comprehend the differences in various cable types and rack schematics and be able to run and label cables based on this
- Perform in-depth inventory on current projects
- Collaborate with multiple levels of engineers to ensure customer satisfaction
- Build and design cable schematics for new programs
- Utilize and understand a web-based inventory system
- Create domestic and international care packs for various programs
- Create updates in a web-based rack tracking system
- Work with quality team to further ensure customer satisfaction
- Create and maintain a clean work environment
COOLER, AND GROCERY ASSOCIATE
FREEZER
05.2017 - 07.2019
- Provide excellent service to club members
- Keep shelves stocked and organized for members
- Work with customer service to provide online orders
- Perform in-depth audits throughout my section in order to maintain a well inventoried store
- Operate and maintain heavy machinery such as forklifts and scissor lifts when necessary
- Rearrange displays based on top selling items
Education
Comptia network+ certification -
07.2021 - Current
Skills
Microsoft Office SuiteExperience with various warehouse management systemsExperience talking to customers on a high levelExperience with customer portalsExperience with device dashboards and how to navigate themSupport of various network technologies from multiple OEMs
Problem-Solving
Decision-Making
Planning and Coordination
Attention to Detail
Self-Motivated
Interpersonal Communication
Component installation
Timeline
L3 Configuration Technician
Worldwide Technology
12.2021 - Current
Comptia network+ certification -
07.2021 - Current
L4 Rack and Stack cable technician
Worldwide Technology
07.2019 - 12.2021
COOLER, AND GROCERY ASSOCIATE
FREEZER
05.2017 - 07.2019