Jacob Martinez
Chino,CA
Summary
Dependable, customer-focused professional dedicated to delivering exceptional service and exceeding guest expectations. Experienced in fast-paced environments, with the ability to multitask, maintain high standards, and follow procedures without compromising a warm, personable atmosphere. A proactive, hardworking individual who takes pride in attention to detail, building lasting guest relationships, and ensuring customer satisfaction. Committed to going above and beyond, finding solutions, and getting the job done right.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Heroes Restaurant and Brewhouse
Ontario , CA
03.2024 - Current
- Accurately and efficiently input guests food orders, while pouring beer and making cocktails.
- Effectively multitasked within fast-paced environment.
- Built a loyal base of regular customers through personalized service, attention to detail, and consistently exceeding guest expectations.
Grocery Stocker/Customer Service Cashier
Stater Brothers Markets
Chino , CA
07.2022 - 01.2024
- Stocking and replenishing merchandise according to store merchandising layouts. Price merchandise, stock shelves and take inventory of supplies.
- Built promotional displays for featured products in accordance with corporate marketing plans.
Togo Specialist/Server
Applebees
Azusa, CA
12.2021 - 05.2022
- Take to-go orders via phone, mobile app or online. Greets guests, answers questions, and makes suggestions regarding food and drink selection; deliver food and drinks to guest’s car; relay orders to service bar and kitchen via point-of-sale register.
- Create a friendly and welcoming environment for guests. Ensuring a smooth and pleasant dining experience for guests nightly.
Education
BBA - Business Administration Finance Focus
Southern New Hampshire University
Hooksett, NH12-2027
Some College (No Degree) - General Education & Business Administration Course
Azusa Pacific University
Azusa, CASome College (No Degree) - General Education Courses
Mt. San Antonio College
Walnut, CASkills
Friendly and Approachable
Self Starter
Motivated Team Player
Natural Leader
Customer Oriented
Retail/ Restaurant sales
Skilled Problem Solver
Hardworking and Punctual
Upselling techniques
Good Communication Skills
Accuracy and Attention to Detail
Active Listening Skills
Timeline
Server/Bartender
Heroes Restaurant and Brewhouse
03.2024 - Current
Grocery Stocker/Customer Service Cashier
Stater Brothers Markets
07.2022 - 01.2024
Togo Specialist/Server
Applebees
12.2021 - 05.2022
BBA - Business Administration Finance Focus
Southern New Hampshire University
Some College (No Degree) - General Education & Business Administration Course
Azusa Pacific University
Some College (No Degree) - General Education Courses
Mt. San Antonio College