Kellie McMullin
Chino Hills,CALIFORNIA
Summary
Hardworking and passionate job seeker with strong customer service background eager to secure entry-level phlebotomy position. Self-motivated and eager to contribute to a dynamic team and grow both personally and professionally.
Overview
7
7
years of professional experience
Work History
Server/Bartender
PF Chang's
05.2008 - 05.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative/Team Leader
Chick-fil-A
10.2006 - 11.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certified Phlebotomy Technician - Phlebotomy
AUMT
Ontario, CA02.2024
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.2007
Skills
- Strong interpersonal and communication skills, with a friendly and approachable demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent problem-solving skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Warm and Friendly
- Team Player
- High Energy and Stamina
- Team Leadership
Timeline
Server/Bartender
PF Chang's
05.2008 - 05.2013
Customer Service Representative/Team Leader
Chick-fil-A
10.2006 - 11.2009
Certified Phlebotomy Technician - Phlebotomy
AUMT
High School Diploma -
Ruben S. Ayala High School