Jacob Martinez
San Antonio,TX
Summary
Dedicated and collaborative Operations Specialist and Navy Veteran leveraging over 12 years of experience building trustworthy relationships while balancing company and customer interests with fair and equitable solutions. Recognized for being a hands-on problem solver with excellent interpersonal and verbal communication skills. Flexible, passionate, and highly organized with a proven ability to multitask, work independently, and provide innovative impact while addressing client needs with confidentiality and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
INDUSTRIAL SECURITY SPECIALIST (Personnel)
The Boeing Company
07.2018 - 10.2023
- Oversight and program management access for 500+ employees and contingent workers, following compliance policies, standards, and procedures for meeting compliance standards.
- Utilized process mapping and modeling techniques to create and validate process documentation
- Utilize multiple systems for reporting data and analytics to measure process and project performance, adjust services, and inform key stakeholders of progression
- Use business intel and guidance to advocate on the behalf of the Executive Fleet program to secure team resources and streamline help needed from our functional partners
- Conducted training and oversaw procedural compliance for a team of 5+ employees.
- Collaborated with cross-functional teams for the development of comprehensive security policies and protocols.
- Ensured compliance with regulatory requirements through meticulous documentation and reporting processes.
- Recommend improvements in security systems and procedures.
- Mentored junior staff members by providing guidance on best practices in industrial security management, fostering professional growth within the team.
ACCESS CONTROL SPECIALIST AND BADGE OPERATOR
Allied Universal Security Services
10.2014 - 07.2018
- Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
- Optimized visitor management protocols to maintain order while ensuring efficient guest processing times.
- Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
- Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
- Maintained compliance with industry regulations by staying current on relevant legislation pertaining to access control systems and data protection standards.
- Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
Education
Associate Of Applied Science - Business Administration And Management
San Antonio College
San Antonio, TXCertification - Information Technology
ACI Learning
San Antonio, TXSkills
- Microsoft Office Suite: Outlook, Word and Excel
- Adobe Acrobat
- Quality Assurance
- Data Analysis/Data Management
- Regulatory Compliance
- Access Badge Administration
- Contractor Oversight
- Security Incident Reporting
- Conflict Resolution
- Access Control Management
- Data Privacy Compliance
- Visitor Management
- Information Security Management
- Background Checks
- Security Policy Development
- Risk Assessments
- Work Process Analysis
- Program Management
- Operational Oversight
- Client Relations
Personal Information
Title: OPERATIONS SPECIALIST
Certification
- Area of certification ITIL 4 Foundation- December 2023
Timeline
INDUSTRIAL SECURITY SPECIALIST (Personnel)
The Boeing Company
07.2018 - 10.2023
ACCESS CONTROL SPECIALIST AND BADGE OPERATOR
Allied Universal Security Services
10.2014 - 07.2018
Associate Of Applied Science - Business Administration And Management
San Antonio College
Certification - Information Technology
ACI Learning
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