Jacob McClure
Johnson City,TN
Summary
I am an avid lover of the outdoors, music, literature, fine arts, the company of my family and friends, campfires, and good food. I have a passion for helping others achieve their goals and succeed in their adventures. Life is too short; it should be enjoyed fully.
Overview
18
18
years of professional experience
Work History
Delivery Driver
AutoNation
01.2012
- Pickup and deliver new and used cars to dealerships and/or private owners via a one vehicle trailer or trade, responsible for vehicle titles and any damage or mileage on cars while in transit, keep all gas and hotel receipts for reimbursement upon payment
Sales Representative
CUTCO Cutlery
01.2012
- Sales over-the-phone and door-to-door, maintain a professional representation of the company and self, knowledge of company’s history, vision, policies, and merchandise
Sales Lead
Recreational Equipment Inc.
10.2020 - 06.2024
- Welcomed new hires and provided ongoing training and coaching to team members, fostering a supportive environment that encouraged professional growth, skill development, and a sense of belonging.
- Collaborated with management to find new ways of motivating staff to improve membership conversion resulting in a 10% growth rate that ultimately met our goal of over 30% on the year.
- Handled difficult transactions with customers and found solutions to resolve situations; grow, be flexible, and embrace change courageously to flow with business needs; embody and encourage others to cultivate 'a life outdoors is a life well-lived.'
Sales Specialist
Recreational Equipment Inc.
03.2017 - 10.2020
- Designated as a leading performer in role providing quality customer service on the sales floor and behind registers using POS to process sales, returns, online orders, and gift card activations.
- Built strong customer relationships through authentic communication and understanding their individual needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Associate Woodworker
OME Banjos
02.2017 - 03.2020
- Learned and applied knowledge of techniques in lutherie, instrument setup, and maintenance to a professional standard in a production setting from rough cut slabs of wood to a finished musical instrument.
- Operated bandsaw, table saw, router, drill-press, sanders, buffer, and various jigs to make professional grade, high quality banjos.
- Maintained working inventory of accessories for online sales, processed and shipped online sales—including banjos in their cases.
- Polished, aged, and installed brass parts; drilled, sanded, polished, and aged brass tailpieces.
- Spearheaded a new line of Ode Banjos with the owner by taking initiative to create a new rim and collaborate with master luthiers to achieve a cohesive product.
Customer Service Specialist
Recreational Equipment Incorporated
01.2017 - 01.2020
- Maintain a working knowledge of inventory with floor location, promote membership sales, exceed customer service expectations, exhibit a friendly, professional, authentic relationship with customers and coworkers, anticipate customer and coworkers’ needs, process returns, sales, and online orders at Point of Sales systems with fluency, sell state fishing and hunting licenses among others, stock inventory, greet, online order fulfillment, curb-side pick-up, live and promote a life outdoors is a life well-lived
Utility
NASCAR Media Productions/Sprint Vision
01.2015 - 01.2017
- Coordinate with Media Staff Management under live feed to negotiate camera crew locations, shot requirements, and times, be fully aware of battery life on all cameras working on the crew and maintain fresh batteries for each (including audio/visual transmitters), sustain a professional relationship with drivers, crew members, and fans
Floater
Salvation Army
01.2015 - 01.2016
- Repair, clean, and price electronic and furniture donations, arrange furniture on store floor, receive and sort all other donations, operate bailer and forklift, exhibit professional customer service and courtesy to all — especially while out on pickups in the community
Photographer
East Tennessean
01.2012 - 01.2014
- Exhibit professionalism in photography, produce quality images, meet deadlines on time with quality work, look for new assignments, arrange schedule to comply with events
Contractor
Sturgis Caulking Co
01.2007 - 01.2011
- Do professional, clean, responsible and skillful jobs in caulking, masonry, waterproofing, concrete repair, framing, painting, high-rise and regular scaffolding, repelling, demolition, traffic control, operating heavy machinery on public roads and job sites, sandblasting, digging, pressure washing, cleaning and organizing job sites, tools and shop, and hauling, loading and unloading company trailers with scaffolding, tools and materials on and between sites, sometimes driving up to 90 miles in one direction
Skateboarder
Mekos Surf, Skate, & More
01.2009 - 01.2010
- Teach summer camp sessions for duration of summer, teach individual lessons on a regular schedule throughout the year, host, judge and emcee skateboarding competitions, enforce skatepark rules, perform maintenance on ramps and rails, sell merchandise inside the store, answer phone calls, clean the store, bathrooms, and skatepark, establish a skateboarding team for the shop, and inspire young people by being a good role model
Customer Service
Virginia Air & Space Center
01.2006 - 01.2007
- Display a working knowledge of exhibits and show schedules, operate and manage rides such as the historic Hampton Carousel, ice skating rink, and flight simulator including cashier, ticket taker for IMAX theater, cashier for cafe, cook food in cafe’s kitchen, replace soda fountain lines, make inventories of food consumption in kitchen, clean kitchen, IMAX theater, and rides as needed and at the end of each shift, and operate front desk
Education
Bachelor of Arts - Bluegrass, Old-Time, And Country Music Studies
East Tennessee State University
Johnson City, TN12-2015
Minor - Creative Writing
East Tennessee State University
Johnson City, TN12-2015
No Degree - Communication Arts
Virginia Commonwealth University
Richmond, VA05-2009
International Baccalaureate -
Hampton High School
Hampton, VA06-2007
Eagle Scout - Order of the Arrow
B.S.A. Troop 29
Hampton, VA04-2007
Skills
- Initiative
- Leadership
- Adaptability
- Detail oriented
- Customer Service
- Point of Sales
- Rentals
- IPAWS
- Writing
- Creativity
- Dedication
Accomplishments and Volunteer Work
2024 Bikepacked 2,974 miles across Western United States
2023 Boulder Open Space and Mountain Parks Blue Sky Trail Volunteer
2022 REI Anderson Award Recipient
2018 Rocky Mountain National Park Restoration Volunteer
2007 Eagle Scout, Order of the Arrow
Timeline
Sales Lead
Recreational Equipment Inc.
10.2020 - 06.2024
Sales Specialist
Recreational Equipment Inc.
03.2017 - 10.2020
Associate Woodworker
OME Banjos
02.2017 - 03.2020
Customer Service Specialist
Recreational Equipment Incorporated
01.2017 - 01.2020
Utility
NASCAR Media Productions/Sprint Vision
01.2015 - 01.2017
Floater
Salvation Army
01.2015 - 01.2016
Delivery Driver
AutoNation
01.2012
Sales Representative
CUTCO Cutlery
01.2012
Photographer
East Tennessean
01.2012 - 01.2014
Skateboarder
Mekos Surf, Skate, & More
01.2009 - 01.2010
Contractor
Sturgis Caulking Co
01.2007 - 01.2011
Customer Service
Virginia Air & Space Center
01.2006 - 01.2007
Bachelor of Arts - Bluegrass, Old-Time, And Country Music Studies
East Tennessee State University
Minor - Creative Writing
East Tennessee State University
No Degree - Communication Arts
Virginia Commonwealth University
International Baccalaureate -
Hampton High School
Eagle Scout - Order of the Arrow
B.S.A. Troop 29