Alexander Suazo
Socorro,United States
Summary
Motivated accounting student at the University of Texas at El Paso, with a strong academic foundation demonstrated by a 3.82 GPA from El Paso Community College. Projected to graduate in December 2027 with a BBA in Accounting, with plans to pursue CPA licensure. Committed to applying analytical skills and financial knowledge in practical settings.
Overview
4
4
years of professional experience
Work History
Delivery driver
Chic Fil-A
El Paso, United States
08.2025 - 03.2026
- Delivered orders efficiently while ensuring each item matched the customer's request, maintaining a high accuracy rate.
- Built friendly connections with customers during deliveries, leading to positive feedback and repeat orders.
- Planned daily routes using GPS to cut down travel times and fuel costs, averaging 15 deliveries per shift.
- Adapted quickly to traffic and weather changes, keeping delivery times within company standards even during peak hours.
Bilingual Customer Service Rep
Alorica
El Paso, United States
05.2024 - 01.2025
- Handled customer inquiries in both English and Spanish, ensuring a seamless communication experience and boosting customer satisfaction across diverse demographics.
- Resolved 95% of customer issues on the first call, which significantly reduced follow-up calls and improved overall efficiency in the Demand Deposits Department.
- Initiated a customer feedback survey, leading to enhancements in service procedures that increased customer satisfaction rates.
- Conducted training sessions for new team members, which helped improve their proficiency in handling bilingual customer interactions and fostered a more knowledgeable support team.
Delivery driver / warehouse
UPS
El Paso, United States
10.2023 - 02.2024
- Delivered packages efficiently across a designated route, which helped maintain a high on-time delivery rate, ensuring customer satisfaction and loyalty.
- Assisted in organizing the truck layout, which improved the workflow and reduced package retrieval times, making the operation smoother.
Front desk clerk
Calderon Accounting
Chicago, United States
02.2022 - 01.2023
- Assisted clients with inquiries and appointment scheduling, which improved overall customer satisfaction and streamlined office operations.
- Managed the check-in and check-out process for clients, helping to reduce wait times, allowing for a more efficient workflow at the front desk.
Education
Bachelor of Business Administration - Accounting
University of Texas At El Paso
El Paso, United States12-2027
Associate of Arts - Accounting, Business, and Economics
El Paso Community College
El Paso, United States12-2025
Skills
- Bilingual Communication
- Customer Feedback Analysis
- Process Improvement
- Customer Relationship Management (CRM) Tools
- Training and Development Techniques
- Problem-Solving
- Customer Focus
- Team Collaboration
- Initiative
Volunteer Work
- Volunteer at the local church, IAFCJ, as a simultaneous interpreter from Spanish to English.
- Began 03/25 with plans to continue indefinitely.
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Timeline
Delivery driver
Chic Fil-A
08.2025 - 03.2026
Bilingual Customer Service Rep
Alorica
05.2024 - 01.2025
Delivery driver / warehouse
UPS
10.2023 - 02.2024
Front desk clerk
Calderon Accounting
02.2022 - 01.2023
Bachelor of Business Administration - Accounting
University of Texas At El Paso
Associate of Arts - Accounting, Business, and Economics
El Paso Community College