Jacob McElwain
Washington,MO
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
2
2
years of professional experience
Work History
Social Services Assistant/Internship Student
Missouri Department Social Services
Union, MO
06.2023 - 08.2023
- Escorted children to supervised visited and monitored family interactions.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Assisted with maintaining accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Attended scheduled home inspections conducted with Service Assistant
- Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
Bank Teller
Heritage Community Bank
Washington, MO
05.2021 - 06.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Criminal Justice
Missouri State University
Springfield, MO05.2024
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
Timeline
Social Services Assistant/Internship Student
Missouri Department Social Services
06.2023 - 08.2023
Bank Teller
Heritage Community Bank
05.2021 - 06.2023
Bachelor of Science - Criminal Justice
Missouri State University