Jacob McKay
Queens,NY
Summary
Reliable Floor Associate with experience in providing exceptional customer service, maintaining store aesthetics, and managing inventory. Familiarity with various product lines across retail sectors coupled with skills in effective communication, problem-solving and teamwork. Demonstrated ability to contribute positively to sales goals and enhance overall customer shopping experience through keen product knowledge and responsive assistance.
Overview
1
1
year of professional experience
Work History
Floor Associate
Valencia Flower Shop
Queens, NY
06.2024 - 10.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Contributed to team effort by accomplishing related results as needed.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Floor Associate
Journeys Shoe Store
Brooklyn, NY
08.2023 - 05.2024
- Prioritized tasks for each job after reading project blueprints and documents.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Restocked shelves as needed throughout the day.
- Provided assistance to other departments when needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Maintained high standards of customer service during all interactions.
Education
High School Diploma -
Rockaway Park Highschool
Queens, NY08-2023
Skills
- Sales techniques
- Returns and exchanges
- Workplace safety
- Item location assistance
- Inventory audits
- Stock replenishment
- Customer engagement
- Shelf stocking
- Visual displays
- Product knowledge expertise
- Price adjustments
- Product assembly
Timeline
Floor Associate
Valencia Flower Shop
06.2024 - 10.2024
Floor Associate
Journeys Shoe Store
08.2023 - 05.2024
High School Diploma -
Rockaway Park Highschool
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