Jacob McLamb
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager I
USLBM Dba Professional Builders Supply, LLC
11.2021 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Outside Sales Representative
Professional Builders Supply
03.2018 - 11.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Counter Sales
Professional Builders Supply
08.2017 - 03.2018
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Streamlined order fulfillment processes, coordinating with sales staff to ensure accurate delivery of requested items to customers.
- Increased customer satisfaction by providing friendly and efficient service at the sales counter.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Non-CDL Driver
Professional Builders Supply
01.2015 - 08.2017
- Improved customer satisfaction by providing timely and accurate deliveries.
- Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with dispatchers to optimize routes and minimize delays in service.
- Managed paperwork efficiently, submitting completed logs and reports promptly after each trip.
Education
Bachelor of Science - Economics
University of North Carolina At Wilmington
Wilmington, NC12-2008
High School Diploma -
Midway High School
Dunn, NC06-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Inventory management
- Employee motivation
- Client relationships
Certification
- Lean Six Sigma Yellow Belt Certification
- Forklift Certification
- USLBM Management Training Certification
Timeline
Operations Manager I
USLBM Dba Professional Builders Supply, LLC
11.2021 - 12.2024
Outside Sales Representative
Professional Builders Supply
03.2018 - 11.2021
Counter Sales
Professional Builders Supply
08.2017 - 03.2018
Non-CDL Driver
Professional Builders Supply
01.2015 - 08.2017
- Lean Six Sigma Yellow Belt Certification
- Forklift Certification
- USLBM Management Training Certification
Bachelor of Science - Economics
University of North Carolina At Wilmington
High School Diploma -
Midway High School
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