Jacob McWhirter
Indianapolis,IN
Summary
Experienced leader with strong background in vehicle diagnostics and repair and expertise in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Automotive Technician
Mears Automotive
2023.12 - Current
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases in order to restore vehicle functionality.
- Enhance customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Deliver superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Alignment Technician Lead
Belle Tire
2021.08 - 2023.12
- Remained educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
- Collaborated with team members to complete complex alignment jobs efficiently and accurately.
- Developed strong relationships with vendors to secure competitive pricing for parts required during repair processes.
Correctional Officer
Pendleton Juvenile Correctional Facility
2020.07 - 2021.03
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Communications Officer
Hamilton County
2019.11 - 2020.06
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Security Divisional Manager
Eagle Trident Security
2017.09 - 2019.05
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
Lawrence Central High School
Indianapolis, IN2016-01
Skills
- Strong work ethic
- Time management
- Customer relations
- Priority management
- Conflict resolution
- Policy and procedure development
- Teamwork and collaboration
- Effective communication
Timeline
Automotive Technician
Mears Automotive
2023.12 - Current
Alignment Technician Lead
Belle Tire
2021.08 - 2023.12
Correctional Officer
Pendleton Juvenile Correctional Facility
2020.07 - 2021.03
Communications Officer
Hamilton County
2019.11 - 2020.06
Security Divisional Manager
Eagle Trident Security
2017.09 - 2019.05
Lawrence Central High School