Jacob M. Day
Loveland,OH
Summary
Customer-focused professional with experience in account management, retail leadership, and sales support. Strength in clear communication, organization, and hands-on coordination of schedules, inventory, service metrics, and team priorities. Drives operational continuity through consistent follow-through and data-informed execution.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Account Manager
Citrin Automotive
12.2025 - 05.2026
- Managed automotive client accounts for Citrin service programs and dealership partnerships.
- Fostered client relationships and coordinated cross-team collaboration.
- Tracked service metrics and resolved issues to maintain client satisfaction.
General Manager
Better Blend
05.2019 - 08.2024
- Directed daily operations for Better Blend smoothie and bowl location.
- Led store operations and developed team leadership initiatives.
- Managed inventory levels to maintain stock availability and enhance customer satisfaction.
- Managed staff scheduling, coaching, and shift coverage at Better Blend.
- Monitored food safety and cleanliness standards to ensure compliance and optimal store presentation.
Sales Associate
Zales
08.2017 - 04.2018
- Assisted customers with fine jewelry selection and styling guidance on sales floor.
- Explained diamond, gemstone, and metal features using Zales product knowledge.
- Handled jewelry sales at a retail store, maintained inventory levels, and coordinated repairs.
- Processed sales transactions through point-of-sale system and payment methods.
Education
Certificate - Biblical Studies
Christ For The Nations Institute
Dallas, TX05-2023
High School Diploma -
Larry A. Ryle High School
Union, KY05-2017
Skills
- Client account management
- Account development
- Customer needs assessment
- Project coordination
- Conflict resolution
- Effective communication
- Relationship building
Volunteer Experience
- Northstar Community Church, Intern Youth Department, - Supported youth events and mentorship.
- Christ for the Nations Institute, Recruitment Representative, - Engaged with prospective students and promoted programs.
- Summer Outreach Haiti, - Contributed to water and construction projects.
Certification
- Peer Recovery Support - Mental Health America, Issued May 2026
Timeline
Account Manager
Citrin Automotive
12.2025 - 05.2026
General Manager
Better Blend
05.2019 - 08.2024
Sales Associate
Zales
08.2017 - 04.2018
Certificate - Biblical Studies
Christ For The Nations Institute
High School Diploma -
Larry A. Ryle High School