
IT professional with hands-on experience supporting enterprise computing environments across Windows, Linux, and virtual systems, combined with long-term experience in healthcare operations. Proven ability to manage lifecycle hardware accountability, provide end-user support, and maintain mission-critical systems in regulated, customer-facing environments.
Tier 1 & Tier 2 Technical Support Linux & Windows Server Administration Active Directory, DNS, DHCP, GPOs, LDAP, MS Exchange, and WSUS Virtualization (VMware vCenter, ESXi) Networking (Cisco, VMware NSX, Routing Protocols, Layer 2/3 Switches) Storage & Backup (VEEAM) Monitoring Tools Detail-oriented analysis Prioritization skills Collaboration and Teamwork Analytical problem-solving