Jacob Mellow
Customer Relations
Columbia,SC
Summary
Diligent customer relations representative, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Seasoned sales professional with a proven track record at Vista Roofing Inc, adept in customer relations and problem-solving. Excelled in both inside and outside sales roles, enhancing customer satisfaction and repeat business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outside Sales
Vista Roofing Inc
06.2024 - Current
- Representative that specializes in roofing, siding, windows, and gutters.
- Build relationships with customers to encourage repeat business.
- Provide positive first impressions to welcome new or potential customers.
- Develop customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Visit customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for their specific needs.
Inside Sales Representative
Vista Roofing Inc
01.2023 - 06.2024
- Create insurance estimates and supplements using Xactimate
- Create repair and replacement estimates
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Answered customer questions regarding products, prices, and availability.
Owner Operator of Palmetto Bro's Softwash
Self-employeed
03.2020 - 01.2023
- Managed daily operations of job scheduling, creating estimates, and ensuring customer satisfaction once job was completed.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Detail Department Line Lead
CarMax
06.2016 - 03.2020
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored product quality to achieve superior quality reputation.
- Managed conflict resolutions to encourage professional and positive relationships.
- Implemented process improvement initiatives to increase productivity and quality standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
Inventory Specialist
CarMax
08.2012 - 06.2016
- Completed final quality checks on all vehicles that were ready to be put on the front lot for sale.
- Audited night scans to ensure all vehicles were accounted for.
- Maintained oversight on all cars being delivered or sent out to other locations using transporters.
- Worked directly with production managers to review quality audits on all cars completed through the final quality check process.
Mail Runner
Morgan & Morgan Law Firm
05.2009 - 05.2012
- Optimized internal mail distribution routes to reduce delivery times and ensure efficient use of time and resources.
- Improved mail delivery efficiency by accurately sorting and distributing incoming mail to appropriate departments and personnel.
- Labeled, weighed and processed mail and packages for efficient distribution.
Education
Associate of Science - General Business
Valencia College
Orlando, FL 05.2001 -
Skills
Follow-up skills
Problem-solving abilities
Customer Relations
Customer Service
Teamwork and Collaboration
Complaint Handling
Certification
Xactimate Level 2
Timeline
Outside Sales
Vista Roofing Inc
06.2024 - Current
Xactimate Level 2
10-2023
Inside Sales Representative
Vista Roofing Inc
01.2023 - 06.2024
Owner Operator of Palmetto Bro's Softwash
Self-employeed
03.2020 - 01.2023
Detail Department Line Lead
CarMax
06.2016 - 03.2020
Inventory Specialist
CarMax
08.2012 - 06.2016
Mail Runner
Morgan & Morgan Law Firm
05.2009 - 05.2012
Associate of Science - General Business
Valencia College
05.2001 -