Jacob Metcalf
Tucson,AZ
Summary
Experienced customer service and sales expert with a proven track record in high-demand environments. Known for quick adaptation to new challenges, effective multitasking, and maintaining a positive demeanor. Committed to fostering relationships and ensuring quality outcomes in every interaction.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
Performance Windows
2026.04 - Current
- Secured initial sale in under three days of starting job
- Conducted door-to-door outreach to schedule appointments for window sales
- Addressed homeowners' concerns promptly to enhance customer satisfaction
- Navigated and de-escalated interactions with potentially hostile homeowners
- Memorized the script in five hours
- Earned respect within the company through strong work ethic
Vocal Coach
Self-Employed
2021.01 - Current
- Guided students in developing vocal skills through structured lesson plans
- Accelerated voice improvement for students through targeted instruction, enhancing their vocal abilities
- Implemented various warm-up techniques and exercises to enhance lesson effectiveness
- Instilled discipline and patience in students, fostering a deeper commitment to their musical journey
Guest Services Representative
Arizona Snowbowl Ski Resort
2025.11 - 2026.04
- Welcomed guests warmly, ensuring a positive first impression
- Checked in guests with reservations, efficiently managing high traffic at ticket window to enhance guest experience
- Responded to inquiries regarding resort policies accurately and efficiently
- Handled emails and calls in call center and remotely, providing accurate information and maintaining professionalism
- Arrived early for shifts and stayed late to ensure coverage
- Completed training for multiple roles to enhance operational flexibility for additional positions
- Participated in snow removal efforts before shifts to ensure safety and accessibility for guests
Shift Lead
Sauce Pizza and Wine Co.
Tucson, Arizona
2019.04 - 2020.06
- Oversaw fast-paced restaurant operations, including POS transactions, food safety, and shift management.
- Demonstrated effective multitasking while prioritizing tasks in a high-pressure environment.
- Onboarded new staff on menu items and customer service standards, ensuring consistent service quality.
- Resolved guest inquiries and concerns promptly and professionally.
- Fostered welcoming atmosphere for guests through friendly engagement and attentive service, enhancing overall guest satisfaction.
Education
TUCSON HIGH MAGNET SCHOOL -
TUCSON HIGH MAGNET SCHOOL
400 N 2nd Ave. Tucson, AZ 857052020-05
Some College (No Degree) - Music, Korean, Creative Writing
UNIVERSITY OF ARIZONA
1200 E University Blvd, Tucson, AZ 85721Skills
- Marketing strategy
- Marketing analytics expertise
- Results-driven sales experience
- Proven customer service professional
- Focused and efficient: meets deadlines and optimizes workflow for productivity
- Collaborative team player
- Strong interpersonal skills: builds rapport quickly with customers and colleagues
- Coachable and receptive to feedback
- Strong work ethic
- Adaptability to change
- Consistently punctual with reliable time management
Timeline
Marketing Coordinator
Performance Windows
2026.04 - Current
Guest Services Representative
Arizona Snowbowl Ski Resort
2025.11 - 2026.04
Vocal Coach
Self-Employed
2021.01 - Current
Shift Lead
Sauce Pizza and Wine Co.
2019.04 - 2020.06
TUCSON HIGH MAGNET SCHOOL -
TUCSON HIGH MAGNET SCHOOL
Some College (No Degree) - Music, Korean, Creative Writing
UNIVERSITY OF ARIZONA