Jacob (Jake) Metzger
Saint Helens,OR
Summary
Recent graduate With foundational and up to date knowledge in Computer Aided Design and Drafting With hands-on experience gained through academic projects. Unique, creative, and mechanically incline individual With strong teamwork, problem-solving, and time-management skills. Open to all experiences and opportunities that can help me on my path finding a new and meaningful career. Proficient using multiple different 2D and 3D modeling platforms for architecture mechanical drafting and design, and graphic design. Able to adapt and excel in any situation. With more than 20 years as a professional automotive technician with extensive hands on knowledge in the automotive field. Continuously looking for opportunities to develop new skills and abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MASTER AUTOMOTIVE TECHNICIAN
GARY’S AUTO CARE
05.2014 - 09.2020
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
AUTOMOTIVE SERVICE MANAGER
CLEMEN'S AUTOMOTIVE
05.2003 - 09.2014
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
SERVICE WRITER
CLEMEN'S AUTOMOTIVE
05.2003 - 05.2014
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
FRONT OFFICE MANAGER
CLEMEN'S AUTOMOTIVE
05.2003 - 05.2014
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced customer satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed appointment's over phone/email/web platforms effectively ensuring full capacity utilization.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate degree - General Studies
Portland Community College
Portland, OR06.2024
Career Pathway Certificate - CAD: Technical Designer
Portland Community College
Portland, OR06-2024
Certificate - 1 Year - Computer Aided Des & Dra (CAD)
Portland Community College
Portland, OR06-2024
Career Pathway Certificate - CAD: CAD Operator
Portland Community College
Portland, OR03-2023
Certified mechanical apprentice drafter -
ADDA
UNITE06.2022
Career Pathway Certificate - CAD: Mechanical Drafter
Portland Community College
Portland, OR06-2022
Skills
- Innovative/Creative thinking
- Hard working
- Self-motivated
- Teamwork/Team collaboration
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Technical drawing
- Mechanical drawing
- AutoCAD
- 2D geometry
- 3D geometry
- Revit
- SolidWorks
- Inventor
- Fusion
- Three-dimensional modeling
- Assembly design
- Part modeling
- Design modification
- Computer aided analysis
- Stress/Safety factor analysis
- Advanced troubleshooting
- Electrical circuits diagrams
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- 2D and 3D renderings
- Architectural drafting
- Design development
- Mechanical drafting
- Valid Driver's license
Relevant Skills And Knowledge
- Creative and innovative thinker.
- Hard working and self-motivated.
- Able to excel working independently or cooperatively as part of a team.
- Proficient using Microsoft software: Excel, Office, Word, and PowerPoint.
- Develop technical and mechanical drawings using industry standards.
- Able to create, manipulate, and edit to the drawings and designs using AutoCAD.
- Ability to use CAD to develop and construct accurate 2D and 3D geometry.
- Trained with AutoCAD as a tool for drafting mechanical design and manufacturing.
- Trained using Revit, AutoCAD, SolidWorks, Inventor, and Fusion.
- Create three-dimensional models in solid bodies.
- Create three-dimensional assemblies incorporating multiple solid bodies.
- Create three-dimensional assemblies incorporating multiple part models.
- Redesign and modify individual existing parts within assemblies.
- Redesign and modify parts and assemblies to eliminate existing design failures.
- Use computer-aided analysis to test internal stresses and safety factors of parts and assemblies.
Portfolio Link
https://drive.google.com/file/d/1O_fe7_4jydRJMlQA1RTThZuNye1yjiVI/view?usp=sharing
Certification
- CPR/AED Certification
Timeline
MASTER AUTOMOTIVE TECHNICIAN
GARY’S AUTO CARE
05.2014 - 09.2020
AUTOMOTIVE SERVICE MANAGER
CLEMEN'S AUTOMOTIVE
05.2003 - 09.2014
SERVICE WRITER
CLEMEN'S AUTOMOTIVE
05.2003 - 05.2014
FRONT OFFICE MANAGER
CLEMEN'S AUTOMOTIVE
05.2003 - 05.2014
Associate degree - General Studies
Portland Community College
Career Pathway Certificate - CAD: Technical Designer
Portland Community College
Certificate - 1 Year - Computer Aided Des & Dra (CAD)
Portland Community College
Career Pathway Certificate - CAD: CAD Operator
Portland Community College
Certified mechanical apprentice drafter -
ADDA
Career Pathway Certificate - CAD: Mechanical Drafter
Portland Community College
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