Jacob Miele
San Antonio,TX
Summary
Motorcycle Technician seeking position to positively impact customer outcomes and Service Department results while learning and growing in my chosen profession. Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Person
Advance Auto Parts
05.2023 - 06.2024
- Responsibilities: Responsible for selling products and services while also taking great care of customers. Helping with sales, dealing with customer inquiries, merchandising, and maintaining the sales floor’s cleanliness, products, signage, and displays.
- Assisted customers in selecting auto parts and accessories based on needs.
- Maintained knowledge of current promotions and product information to enhance sales.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Monitored inventory levels and reported discrepancies to ensure availability of popular items.
- Participated in training sessions to improve product knowledge and sales techniques consistently.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Motorcycle Technician
Outback Motorcycle Llc
10.2024 - 04.2025
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance and repairs on various motorcycle models.
- Assisted in managing inventory of parts and supplies for efficient operations.
- Collaborated with team members to enhance repair processes and workflow efficiency.
- Developed service reports detailing repairs, parts used, and recommendations for customers.
- Gained valuable experience working on various makes and models of motorcycles through consistent exposure to diverse clientele needs.
- Dismantled and rebuilt engines to diagnose and repair problems.
Order Selector
HEB Grocery Store Warehouse PDC
06.2022 - 02.2023
- Responsibilities: Filled customer orders by selecting and packaging products. Strong sense of accuracy and detail ensuring that orders are properly packaged for shipping, contain the selected product and the selected amount, and are shipped safely to their destination.
- Operated pallet jacks and forklifts to efficiently retrieve and transport products.
- Utilized warehouse management systems to track inventory movements effectively.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Garden Associate
The Home Depot
01.2022 - 06.2022
- Responsibilities: Advised customers on plant selection, garden layout, planting, plant care, and pruning. Assisted customers with garden related questions and recommendation. Assisted in general nursery maintenance, including watering and pruning plant material. Learn and implement daily and seasonal opening and closing procedures.
- Assisted customers with product selection and gardening advice
- Maintained inventory of plants, seeds, and gardening supplies
- Ensured cleanliness and organization of garden department displays
- Sought out customers to help and offered immediate assistance with locating items and making selections.
After School Teacher
Neisd Public School North Wood Elementry
08.2021 - 12.2021
- Responsibilities: After-school teachers are responsible for the education and care of children in an after-school program. Developing a comprehensive curriculum, planning daily activities, and assisting students with assignments. Interact with parents and other staff members to create a safe and fun learning environment for children.
Life Guard/Gate Attendant
San Antonio Pool Mangement Company
06.2021 - 10.2021
- Responsibilities: Warned swimmers of improper activities or danger and enforces pool regulations and water safety policies. Administered first aid in the event of injury, rescued swimmers in distress or danger of drowning, and administered CPR and/or artificial respiration, if necessary.
Roadway Sealer / Small Engine Mechanic
Asphalt 365
07.2024 - 10.2024
- Operated sealing machinery to ensure product integrity and compliance with quality standards.
- Conducted routine maintenance on sealing equipment to minimize downtime and improve efficiency.
- Monitored production lines for inconsistencies, promptly addressing issues to maintain output quality.
- Delivered high-quality seals by accurately measuring and cutting materials according to project specifications.
- Drive the company truck to and from job sites with a 30-ft seal coat trailer safely, without accidents, and following all road laws and traffic safety rules. While submitting routine vehicle inspections every morning and at the end of every shift.
Education
Diploma -
Theodor Roosevelt High School
San Antonio, TXCertificate of Completion - Motorcycle Technician Specialist
Motorcycle Mechanics Institute (MMI)
Orlando, FL04.2024
Skills
- Attention to Detail
- Problem Solving
- Learn & Perform Complex Tasks
- Adaptability and Flexibility
- Capacity to Quickly Adopt New Technology
- Customer service
- Customer care
- Customer relationship building
- Active listening
- Sales management
Certification
- Metric Programs Assessments & Training
- YamaPro bronze Technician
- Honda Registered Technician
- First Aid/CPR Certified
PROFESSIONAL TOOLS:
Basic Tool Set
Timeline
Motorcycle Technician
Outback Motorcycle Llc
10.2024 - 04.2025
Roadway Sealer / Small Engine Mechanic
Asphalt 365
07.2024 - 10.2024
Sales Person
Advance Auto Parts
05.2023 - 06.2024
Order Selector
HEB Grocery Store Warehouse PDC
06.2022 - 02.2023
Garden Associate
The Home Depot
01.2022 - 06.2022
After School Teacher
Neisd Public School North Wood Elementry
08.2021 - 12.2021
Life Guard/Gate Attendant
San Antonio Pool Mangement Company
06.2021 - 10.2021
Diploma -
Theodor Roosevelt High School
Certificate of Completion - Motorcycle Technician Specialist
Motorcycle Mechanics Institute (MMI)