Jacob Milian
El Mirage,AZ
Summary
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with Chinese cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational Spanish and English skills.
Overview
3
3
years of professional experience
Work History
Cook Shift Leader
Panda Express
07.2020 - Current
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with staff members to create meals for large banquets.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Cashier Team Lead
Panda Express
07.2020 - Current
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2022
Skills
- Customer Service
- Budget Management
- Nutrition Knowledge
- Meal Preparation
- Team Leadership
- Time Management
- Performance Evaluation
- Staff Training
- Ordering Supplies
- Inventory Control
- Kitchen Equipment Operation and Maintenance
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook Shift Leader
Panda Express
07.2020 - Current
Cashier Team Lead
Panda Express
07.2020 - Current
High School Diploma -
Sunrise Mountain High School
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