Jacob Miller
Conway
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
BJ'S Restaurant & Brewhouse
Hagerstown, MD
10.2023 - 07.2025
- Great communication skills
- Fast problem-solving skills
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Great at sales/ upselling
- Processed customer orders accurately using point-of-sale (POS) system.
- Thrived in high-pressure environments, delivering results under tight deadlines.
Snowboard Instructor
Whitetail Ski Resort
Mercersburg, PA
11.2022 - 02.2023
- Excelled in customer communication and relationship building.
- Applied critical thinking to resolve operational obstacles and enhance efficiency.
- Instructed beginners on fundamental snowboarding techniques and safety protocols.
- Developed individualized lesson plans to meet diverse student skill levels.
- Monitored student progress, providing constructive feedback to enhance performance.
- Demonstrated effective communication skills to foster a supportive learning environment.
Chick-Fil-A Team Member
Chick-fil-A
Hagerstown, MD
06.2021 - 03.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed inventory levels to minimize waste and ensure product availability.
- Implemented cleaning procedures that upheld cleanliness and sanitation in dining areas.
- Monitored order accuracy, ensuring timely delivery of meals to guests.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Science - Entrepreneurial Management
Coastal Carolina University
Conway, South Carolina, SC05-2027
Bachelor of Science - Business Management
Hagerstown Community College
Hagerstown, MD05-2025
High school diploma -
Williamsport High School
Williamsport, MD05.2023
Skills
- Hospitality
- Communication skills
- Food Service
- Restaurant experience
- Processing cash transactions
- Upselling
- Sales
- Cleaning Experience
- Computer skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Server
BJ'S Restaurant & Brewhouse
10.2023 - 07.2025
Snowboard Instructor
Whitetail Ski Resort
11.2022 - 02.2023
Chick-Fil-A Team Member
Chick-fil-A
06.2021 - 03.2022
Associate of Science - Entrepreneurial Management
Coastal Carolina University
Bachelor of Science - Business Management
Hagerstown Community College
High school diploma -
Williamsport High School