Jacob Montoya
El Paso
Summary
Hardworking candidate that is skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Truck Driver
Danny Herman Trucking
El Paso
09.2025 - 01.2026
- Operated with safety and soil to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT big book and submitted corresponding documents.
- Hardworking candidate that is skillful in providing excellent customer service.
- Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction.
- Extensive experience in using multiple communication channels, including phone, email, and web chat.
- Strong interpersonal skills, and an ability to lead and motivate a team to success.
Customer Service Representative
Alorica
El Paso
10.2023 - 05.2025
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Stock Assistant
Walmart
El Paso
06.2020 - 09.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Greeted customers and directed to requested products.
- Trained new employees in receiving procedures for incoming shipments, stocking protocols, and pricing guidelines.
Cashier Team Lead
Popeye's
El Paso
06.2019 - 05.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Demonstrated the ability to work quickly and accurately in high-pressure environments.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Education
Associate of Science - Computer And Electrical Engineering Principles
El Paso Community College
El Paso, TXSkills
- Team building and development
- Time Management
- Dependable and reliable
- Computer proficiency
- Reading comprehension
- Coordination
- Critical thinking
- Adaptability and flexibility
- Customer relations
Timeline
Truck Driver
Danny Herman Trucking
09.2025 - 01.2026
Customer Service Representative
Alorica
10.2023 - 05.2025
Stock Assistant
Walmart
06.2020 - 09.2023
Cashier Team Lead
Popeye's
06.2019 - 05.2020
Associate of Science - Computer And Electrical Engineering Principles
El Paso Community College