Jacob Moore
775-778-7080
Kodak,TN
Summary
Resourceful worker with 13 years of experience in safety and dangerous work environments. Over a decade of customer service. Great at following written or verbal directions to carry out efficient work moving, storing, and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Line 1 Loader, Package Handler
FedEx
10.2023 - Current
- Facilitated smooth communication between loaders, drivers, and other staff members to ensure seamless coordination during the loading process.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
Terminal Operator, Delivery Driver
Yellow Freight
08.2022 - 08.2023
- Served as a reliable point of contact for clients seeking updates on shipment status or other information related to their cargo at the terminal facility.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and guidelines.
- Demonstrated adaptability by quickly adjusting work schedules and priorities in response to changing operational demands or unforeseen disruptions.
- Managed inventory effectively through accurate record-keeping and regular audits to minimize discrepancies or delays in cargo movement.
- Ensured timely delivery of cargo by coordinating closely with transportation providers and customers.
- Delivered packages and cargo in an efficient and professional manner.
Owner/Operator, Firearms Instructor
High Desert Critical Training
06.2015 - 07.2021
- Managed budgets, profit and loss statements, accounts payable and accounts receivable.
- Created and maintained training course materials in accordance with industry standards.
- Developed strong relationships with local law enforcement agencies, leading to collaborative training opportunities for both instructors and officers.
- Maintained and enforced strict safety protocols within the classroom and shooting range.
- Created and maintained a professional, easy to use company website.
Service Representative
MSC Industrial Supply
03.2013 - 08.2022
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of safety and service.
- Mentored junior team members, providing guidance and support as needed while helping them develop their skills.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Spring Creek High School
Spring Creek, NV 05.2001 -
Skills
Planning and Problem Solving
Team Communication
Safety Compliance for OSHA/MSHA Standards
Paperwork Management
Maintaining Records
Logistics Management
Timeline
Line 1 Loader, Package Handler
FedEx
10.2023 - Current
Terminal Operator, Delivery Driver
Yellow Freight
08.2022 - 08.2023
Owner/Operator, Firearms Instructor
High Desert Critical Training
06.2015 - 07.2021
Service Representative
MSC Industrial Supply
03.2013 - 08.2022
High School Diploma -
Spring Creek High School
05.2001 -