Jacob Morales
Holland,MI
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails, as well as organizing and leading cocktail classes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
New Holland Brewing Company
Holland , MI
05.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Traveled to other locations around the state to train bar staff.
- Maintained positive working relationship with fellow staff and management.
Bartender
New Holland Brewing Company
Holland, MI
06.2020 - Current
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Barback
New Holland Brewing Company
Holland, MI
07.2019 - 06.2020
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Maintained a clean work environment by sweeping floors and disposing of trash.
Host
New Holland Brewing Company
Holland, MI
02.2019 - 07.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Black River Public School
Holland, MI05-2019
Affiliations
- Guitarist
- Song writer
- Multi instrumentalist
Accomplishments
- 2x winner of New Hollands Iron Bartender.
- Featured cocktail in West Michigan's largest magazine.
Certification
- Cicerone certified
- Barsmarts certified
- Servsafe certified
Languages
English
Native/ Bilingual
Spanish
Professional
References
Nick Otten
(616) 836-1364
Chad Kuntz
(612) 321-6319
Erica Cantu
(616) 885-6499
Timeline
Shift Leader
New Holland Brewing Company
05.2022 - Current
Bartender
New Holland Brewing Company
06.2020 - Current
Barback
New Holland Brewing Company
07.2019 - 06.2020
Host
New Holland Brewing Company
02.2019 - 07.2019
High School Diploma -
Black River Public School
- Cicerone certified
- Barsmarts certified
- Servsafe certified
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