Jacob Moraski
Wilkes Barre,PA
Summary
Versatile professional with over 21 years of customer service expertise, complemented by more than 14 years in sales and revenue cycle management, along with over 5 years dedicated to training and development. Proven track record in project planning, development, and implementation, showcasing strong communication skills across diverse teams. Eager to contribute to a challenging role that leverages extensive experience and skills to drive organizational success. A valuable asset prepared to enhance team performance and achieve strategic goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Education Specialist II, Super User Program Lead
Geisinger Revenue Management
08.2022 - Current
- Primary Instructor for Resolute Professional Billing, Single Billing Office, Willow Pharmacy Ambulatory and Epic Super User Program Lead. Managed all aspects of training in software applications, including instructor-led sessions and development of technical documentation. Collaborated with external vendors to create effective learning materials and mentored new specialists. Prepared status reports to measure department performance, ensuring organizational goals were met. Led 150+ Super Users to support end-users before, during, and after go-live by coordinating with department leaders, IT, training, and optimization teams. Guided daily workflows, tested Epic applications, facilitated workflow adoption, and improved communication between end-users and project leaders.
- Coordinated over 150 Epic platform Super Users for two years, creating and implementing the Issue/Resolution project to organize live virtual training on topics such as Registration, Insurance Manual, Out of Network Insurances, and Specialty Billing, reaching over 1600 participants and reducing monthly VA write-offs by 30% following the training.
- Presented at the Epic XGM conference in Madison, Wisconsin in May 2024, covering enhancements made to our Super User program since August 2022.
- Spoke on Geisingers Automation processes at the Northeastern PA HFMA Annual Spring Institute in March 2025, discussing robotic process automation, artificial intelligence, and tools like chatbots and optical character recognition bots.
- Initiated and hosted a collaborative meeting with 20 healthcare organizations to share knowledge and success stories regarding superuser programs, providing an overview of our nonclinical superuser program that facilitated dynamic peer-to-peer sharing and led to positive feedback, with many attendees requesting quarterly follow-up meetings.
- Partnered with Adam Drake from Baptist Health and Jordan Kemp from Epic in 2025 to launch a quarterly 'Super User Collaborative' for leaders to collaborate, share best practices, and learn from each other, focusing on building, managing, and optimizing Super User Programs within Epic.
Customer Financial Specialist Senior
Geisinger Revenue Management
03.2015 - 08.2022
- Responded to patients, insurance companies and providers via telephone and correspondence to provide billing and service information. Resolved patient service or billing complaints by ensuring appropriate billing methods applied, and processed refunds or adjusted bills where warranted. Assisted other patient service coordinators with challenging questions and navigation of computer systems.
- Participated in legal project to process requests and subpoenas for billing records related to ongoing legal cases for 6 years. Created and implemented process to charge for legal requests for itemized billing, rolling out program on 11/01/2019. Provided training and mentored new staff members in Single Billing Office.
Certified Nursing Assistant
Allied Services
09.2002 - 08.2006
- Provide physical and mental support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Participated in Loss Prevention Committee with Management and Administration. Established a plan of action to prevent lost items such as glasses, hearing aids and other personal items. Participated in a Dietary Enhancement committee with Dieticians and Administration. Established a plan of action to enhance dining experience for the residents as well as lower cost and make dining more productive.
Military Police Officer
US Navy
09.2002 - 08.2006
- Patrolled designated districts in patrol cars and on foot. Mediated domestic-related disturbances and protected victims from harm. Wrote detailed reports on arrests made, activities performed, and unusual incidents observed. Inspected squad vehicle and weapons daily and arranged for routine and special maintenance. Instructed suspects on field sobriety tests and used portable equipment to perform tests. Earned medals for marksmanship, overseas service, wartime enlistment, and the decommissioning of the Naval Station, Roosevelt Roads, PR.
Skills
- Curriculum design
- Training development
- EPIC software training
- Software implementation
- Project management
- Team management
- Change leadership
- Strong leadership
- Complex Problem-solving
- Coaching and mentoring
- Teamwork and collaboration
- Public speaking
Accomplishments
While working as a Customer Financial Specialist, I created and implemented the process and procedure of charging for legal requests for itemized billing and rolled out the program on 11/01/19. We charged $24.54 per request. That is based off the Federal HITECH Medical Act and PA state regulations that allow a $22.48 flat fee for search and retrieval of records and $1.51 for one page. We do not charge per page but a flat rate and included the cost of a $0.55 stamp. We are now receiving an average of $6,500.00 a month in revenue from a process the billing office had previously been doing for free for over 15 years. Annual revenue from this process averages $78,000.00 with over $400,000.00 total generated to date.
Certification
• Certified Resolute Professional Billing Principal Trainer, 2025
• Certified Revenue Cycle Representative, 2021, 2024
• Certified Revenue Cycle Representative, 2021, 2024
Training
LinkedIn Training Course, Managing Up, Leading without Formal Authority, Creative Thinking, Delivering Bad News to a Customer, Phone Based Customer Service, 2018
Timeline
Education Specialist II, Super User Program Lead
Geisinger Revenue Management
08.2022 - Current
Customer Financial Specialist Senior
Geisinger Revenue Management
03.2015 - 08.2022
Certified Nursing Assistant
Allied Services
09.2002 - 08.2006
Military Police Officer
US Navy
09.2002 - 08.2006