Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Mordt

Poplar Grove,IL

Summary

Versatile Banker knowledgeable about checking, savings, and account transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Overview

5
5
years of professional experience

Work History

Universal Banker/Trainer

First Mid Bank & Trust
Machesney Park, IL
11.2022 - Current
  • Cross-sold bank products, such as debit cards, credit cards, and overdraft protection plan, to existing customers.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
  • Organized and coordinated training sessions for new employees.

Customer Service Manager

Hobby Lobby
Machesney Park, IL
08.2021 - 11.2022
  • Operates customer service department and effectively manages service recovery in ways that encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.

Customer Service Representative

Home Depot
Machesney Park, IL
03.2019 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High school diploma -

Homeschooled
Poplar Grove, IL
12.2018

Skills

  • Seamlessly works autonomously and with group dynamics
  • Experienced in general financial advising
  • Proactively solves problems
  • Exhibits strong work ethic
  • Pursues continuous self-improvement
  • Prioritizes fostering sustainable client relationships

Timeline

Universal Banker/Trainer

First Mid Bank & Trust
11.2022 - Current

Customer Service Manager

Hobby Lobby
08.2021 - 11.2022

Customer Service Representative

Home Depot
03.2019 - 07.2021

High school diploma -

Homeschooled

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Jacob Mordt