Stephanie Hemmer
Louisville,KY
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Universal Banker
Republic Bank
Louisville, KY
10.2024 - Current
- Delivers exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Processes a variety of banking transactions efficiently and accurately.
- Educates clients on banking products and services to improve financial literacy.
- Collaborates with team members to streamline branch operations and enhance workflow efficiency.
- Implement's operational best practices, contributing to increased process efficiency and productivity.
Sales & Service Representative
Republic Bank
Louisville, KY
11.2023 - 10.2024
- Facilitated customer transactions, ensuring accuracy and efficiency in processing financial services.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline service processes, improving response times.
Cashier
Feeders Pet Supply
Louisville, KY
07.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions and assisted customers with returns and refunds.
- Worked flexible schedule and extra shifts to meet business needs.
Supervisor
UPS Worldport
Louisville, KY
06.2016 - 08.2021
- Handled small and large packages, large cans, worked inside aircrafts and on a remote ramp.
- Displayed time management by working in a timely manner by meeting aircraft departure times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Package Handler
UPS Worldport
06.2016 - 03.2019
- Handled small packages, large packages, and large cans.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Swing Manager
McDonalds
Mount Washington, KY
06.2015 - 12.2017
Education
Jefferson Community And Technical College
Louisville, KY2020
University of Louisville
Louisville, KY2018
High School Diploma -
Bullitt East High School
Mount Washington, KY2017
Skills
- Able to analyze information from multiple sources and consistently offer creative solutions
- Works well as part of a team and consistently motivates others to succeed
- Communicates effectively with others in a group or individual setting
- Demonstrates the ability to organize by certain order and follow procedures as needed
- Using different training techniques when teaching others new concepts
Timeline
Universal Banker
Republic Bank
10.2024 - Current
Sales & Service Representative
Republic Bank
11.2023 - 10.2024
Cashier
Feeders Pet Supply
07.2023 - 03.2024
Supervisor
UPS Worldport
06.2016 - 08.2021
Package Handler
UPS Worldport
06.2016 - 03.2019
Swing Manager
McDonalds
06.2015 - 12.2017
Jefferson Community And Technical College
University of Louisville
High School Diploma -
Bullitt East High School