Jacob Moritz
Davenport,IA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations across Hyvee Davenport locations. Excelled in problem-solving and effective communication, achieving Wine and Beer Specialist certifications. Demonstrated expertise in Excel spreadsheets and inventory replenishment, significantly improving departmental efficiency. Supervised teams to exceed performance goals, embodying multitasking abilities and analytical skills.
Overview
10
10
years of professional experience
Work History
Liquor Dept Assistant Manager
Hyvee Davenport #4
10.2022 - Current
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Completed level 200 Wine training courses and obtained Wine Specialist certification
- Completed level 100-200 Beer training course and obtained Beer Specialist certification
Wine Spirit Manager
Hyvee Davenport #2
04.2021 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed proformance reviews for part-time employees and provided goals and standards to obtain
- Supervised eight employees between two store locations.
- Ordered all inventory for both store locations on weekly basis
- prepare wholesale customer invoices and delivery schedules
Wine Spirit Assistant Manager
Hyvee Davenport #4
12.2019 - 04.2021
- Assisted wine manager ordering
- Learned RPM inventory program and replenish shelve stock
- assist customer with complaints and questions regarding products
Wine Spirit Clerk
Hyvee Davenport #5
06.2018 - 12.2019
- Performed monthly inventory and replenished shelves
- assist customers with questions and checking out
- completed level 100 wine training courses and obtained Wine Associate certification
- completed all required mandatory store training
Shift Manager/Bartender
Hyvee Iowa City #1
01.2015 - 06.2018
- Supervised five employees
- Handled customer and employee complaints in a fair and efficient manner
- advise supervisor on inventory levels to obtain optimal product level
- trusted to be a key and alarm code holder to close/open store
Host/Busser/Bartender
Hyvee Davenport #5
04.2014 - 01.2015
- Greet and seat customers
- Facilitate rotation of seating to accommodate fairness for servers
- Handle all take out orders
- Clear tables and sanitized tables
- Served alcohol orders as requested and helped servers answer questions from customers
Education
High School Diploma -
West High School
Davenport, IA05.2015
Skills
- Problem-Solving
- Multitasking Abilities
- Effective Communication
- Excel spreadsheets
- Inventory Replenishment
- Analytical Skills
HOBBIES
Softball and volleyball league, more of a recreational league and collecting vintage beer cans is all about history
Timeline
Liquor Dept Assistant Manager
Hyvee Davenport #4
10.2022 - Current
Wine Spirit Manager
Hyvee Davenport #2
04.2021 - 10.2022
Wine Spirit Assistant Manager
Hyvee Davenport #4
12.2019 - 04.2021
Wine Spirit Clerk
Hyvee Davenport #5
06.2018 - 12.2019
Shift Manager/Bartender
Hyvee Iowa City #1
01.2015 - 06.2018
Host/Busser/Bartender
Hyvee Davenport #5
04.2014 - 01.2015
High School Diploma -
West High School