Jacob Murphy
Monticello,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new skills to meet team goals and be prepared for any circumstance in the field.
Overview
9
9
years of professional experience
Work History
Salesfloor Team Lead
Walmart
10.2023 - Current
- Increased sales revenue by implementing new promotional strategies and conducting regular team training sessions.
- Streamlined internal processes for better team efficiency and communication, resulting in improved customer satisfaction.
- Led high-performing sales teams to consistently achieve and exceed monthly targets through effective coaching and motivation.
- Developed innovative merchandising strategies to optimize product placement, driving higher foot traffic on sales floor.
- Improved customer experience by proactively addressing concerns and resolving issues in a timely manner, leading to increased loyalty rates among clientele base.
Stocking Team Lead
Walmart
05.2022 - 10.2023
- Audited team performance and compliance with Walmart and OSHA standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Coached team members in techniques necessary to complete job tasks safely and efficiently.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service and future development.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Overnight Stocking Team Lead
Walmart
10.2021 - 05.2022
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance for 25+ associates and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Stocking Associate
Walmart
03.2021 - 10.2021
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Consistently lifted materials weighing as much as 100+ pounds.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Answered queries and concerns and assisted customers with product selections.
Assembly Line Production Worker
Subaru Of Indiana Automotive Inc.
09.2017 - 09.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Monitored production to determine adherence to schedule and minimize delays.
- Facilitated collaboration between production and other departments.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Utilized safety devices and procedures to protect personnel and equipment.
- Operated various machines used in production processes.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Managed inventory of parts and components.
Sales Associate
Best Buy
10.2016 - 09.2017
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Associate
Bose
01.2015 - 10.2016
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Associate of Science - Golf Management
Keiser University, College of Golf
West Palm Beach, FL09.2015
High School Diploma -
Twin Lakes Senior High School
Monticello, IN05.2012
Skills
- Quality Control
- Completing preventive maintenance
- Organizing service schedules
- Equipment Calibration
- Operational Efficiency and Safety
- Process Improvement Initiatives
Goals
Looking to transition into a different field due to stagnation at current job. Also interested in starting a career in the power generation maintenance industry.
Very passionate about maintenance work on my own personal vehicles and technological equipment while also obtaining experience by performing routine maintenance and successful general diagnostics of common issues on equipment I or family or friends have owned.
Additional Information
Founding Father of the Indiana Iota Chapter of Phi Kappa Psi Fraternity at Ball State University.
References
- Matthew Caruso, Family Friend, 907-415-1532
- Tim Peate, Family Friend, 724-664-9041
- Joshua Queen, Former Employer, 219-207-1059
Timeline
Salesfloor Team Lead
Walmart
10.2023 - Current
Stocking Team Lead
Walmart
05.2022 - 10.2023
Overnight Stocking Team Lead
Walmart
10.2021 - 05.2022
Stocking Associate
Walmart
03.2021 - 10.2021
Assembly Line Production Worker
Subaru Of Indiana Automotive Inc.
09.2017 - 09.2020
Sales Associate
Best Buy
10.2016 - 09.2017
Sales Associate
Bose
01.2015 - 10.2016
Associate of Science - Golf Management
Keiser University, College of Golf
High School Diploma -
Twin Lakes Senior High School