Jacob Murray
Billings,Montana
Summary
Performance-driven store manager with a proven track record of driving consistent growth through strategic operations management. Skilled in training and mentoring management teams, recruiting top associates to deliver award-winning service, and optimizing store performance to exceed sales targets. Passionate about fostering a culture of excellence within the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Petco
Billings, Montana
11.2022 - Current
- Coordinated employee schedules for optimum performance and shift coverage.
- Identified new opportunities to increase sales and achieve store targets.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Received and acted on customer feedback to boost return custom rate.
- Managed inventory audits, financial reconciliations and sales reporting.
Assistant Store Manager
Walmart
Cody, Wyoming
03.2019 - 11.2022
- Built and managed successful retail teams through recruiting, training and encouragement.
- Exceeded revenue targets through strategic promotional planning and merchandising strategies.
- Scheduled and delegated assignments to maximize coverage.
- Reduced shrink with successful loss prevention strategies.
- Oversaw inventory management, including ordering, receiving, and stocking of merchandise.
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
General Manager
Millstone Pizza And Taphouse
Cody, WY
09.2018 - 03.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implement new menu concepts and inventory systems to reduce shrink and increase profitability.
Restaurant Owner
Rocky Mountain Mojoe
Cody, Wyoming
01.2011 - 12.2018
- Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions and market demands.
- Hired trained, and supervised staff to ensure excellent customer service.
- Developed and implemented business plans for restaurant operations.
- Evaluated staff performance to assess skill and knowledge gaps.
- Negotiated contracts with vendors for food, beverage, and other supplies.
- Ensured compliance with local health codes and safety regulations.
- Oversaw daily financial tasks such as accounting, payroll processing, and cash handling.
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities.
- Achieved #1 ranked restaurant in Cody, WY 3 years in a row.
Owner
JakeKEnterprises
Cody, Wyoming
01.2013 - 01.2014
- Controlled day-to-day operations, including setting schedules and managing employees.
- Handled administrative requirements involving records management, legal compliance and tax submissions.
- Coordinated effective emergency responses by relaying current information about accidents, hazardous conditions and crew locations.
- Located and extinguished small fires using portable equipment and tools.
- Investigated safety concerns and incidents to prepare detailed reports for superiors.
- Monitored property, staying alert to signs of suspicious activity and persons.
Education
Bachelor of Science (B.S.) -
University of Wyoming
Laramie, WyomingSkills
- Customer Service
- Management
- Team Development
- Loss Prevention
- Talent Recruitment
- Microsoft Office
- Employee Retention/Satisfaction
Certification
Servsafe Management Professional Certification
Timeline
Store Manager
Petco
11.2022 - Current
Assistant Store Manager
Walmart
03.2019 - 11.2022
General Manager
Millstone Pizza And Taphouse
09.2018 - 03.2019
Owner
JakeKEnterprises
01.2013 - 01.2014
Restaurant Owner
Rocky Mountain Mojoe
01.2011 - 12.2018
Bachelor of Science (B.S.) -
University of Wyoming