Jacob Nelder
Folsom,CA
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Walmart. Proven ability in strategic problem assessment and client support, enhancing customer satisfaction and driving sales. Skilled in cleaning and sanitation, with a track record of training staff to ensure operational excellence and promote a welcoming environment. Developed excellent customer service and cash handling skills in high-volume, fast-paced environment. Demonstrated ability to manage transactions efficiently while ensuring customer satisfaction. Looking to transition into new field, leveraging strong communication and teamwork skills.
Overview
3
3
years of professional experience
Work History
Drive Thru Cashier
Taco Bell
06.2025 - Current
- Operated cash register efficiently, processing customer transactions accurately and swiftly.
- Provided exceptional customer service, addressing inquiries and resolving issues with professionalism.
- Managed drive-thru operations, ensuring timely order fulfillment and smooth workflow.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Implemented upselling techniques, contributing to increased sales through customer engagement strategies.
Frontend Cashier
Walmart
11.2024 - 05.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with inquiries, enhancing overall shopping experience through prompt service.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment.
- Trained new staff on register operation and store policies, fostering team collaboration and efficiency.
- Resolved customer complaints effectively, promoting customer satisfaction and repeat business.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Carside Specialist
Applebee's Neighborhood Grill & Bar
02.2024 - 08.2024
- Delivered exceptional customer service by efficiently managing orders and ensuring accurate food preparation.
- Collaborated with kitchen staff to optimize workflow and enhance overall operational efficiency.
- Streamlined order delivery processes, resulting in reduced wait times for customers.
- Trained new team members on company policies and procedures to ensure consistent service quality.
- Utilized point-of-sale systems to accurately process transactions and maintain inventory records.
Solar Sales Manager
Sunrun Inc.
11.2023 - 02.2024
- Developed and implemented effective sales strategies to enhance customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Staff/Float Manager
Big Island Hawaiian BBQ
06.2022 - 11.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Coordinated employee schedules to optimize workforce coverage during peak hours.
- Monitored inventory levels, facilitating timely ordering of supplies and ingredients.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Collaborated with management to develop promotional strategies that increased customer engagement and sales.
Skills
- Cleaning and sanitation
- Clear interpersonal communication
- Client support
- Strategic problem assessment
- Stock management
- Promotional strategy development
Timeline
Drive Thru Cashier
Taco Bell
06.2025 - Current
Frontend Cashier
Walmart
11.2024 - 05.2025
Carside Specialist
Applebee's Neighborhood Grill & Bar
02.2024 - 08.2024
Solar Sales Manager
Sunrun Inc.
11.2023 - 02.2024
Staff/Float Manager
Big Island Hawaiian BBQ
06.2022 - 11.2023