Jacob Nelson

Cashier/Service Checker

HEB Grocery Store

02.2022 - Current

Helped customers complete purchases, locate items, and join reward programs.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Welcomed customers and helped determine their needs.
Addressed customer needs and made product recommendations to increase sales.
Stocked, tagged and displayed merchandise as required.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Processed refunds and exchanges in accordance with company policy.
Processed both cash and card purchases and returns.
Assisted with unloading customer carts onto conveyor belt.
Identified produce items and input corresponding PLU codes.
Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
Informed supervisor of front-end product gaps, scanning problems and price mismatching.
Spoke with upset customers and notified appropriate management to resolve conflicts.
Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Resolved problems, improved operations and provided exceptional service.

Summary

Overview

Work History

Cashier/Service Checker

Education

Associate of Applied Science - Nursing

No Degree - Nursing

Skills

Certification

Timeline

Cashier/Service Checker

Associate of Applied Science - Nursing

No Degree - Nursing

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