Quintina Lash
Rural Hall,NC
Summary
Dynamic healthcare professional with a proven track record at Novant Health, excelling in patient coordination and medical documentation. Expert in EPIC EMR Software and Microsoft Office Suite, demonstrating exceptional detail orientation and team leadership. Skilled in enhancing workflow efficiency and accuracy, significantly improving patient service delivery.
Overview
20
20
years of professional experience
Work History
Patient Service Coordinator IV
Novant Health Bariatric Solutions
09.2024 - Current
- Responsible for processing referrals
- Updating patient demographic information, insurance information, posting charges, copays, and scheduling appointments
- Utilized EPIC health record system
- Familiarity of coding requirement for practice specialty
- Make copies, Answering the telephone, provides accurate follow up, takes and communicates messages
Lead Radiology Orders Management Referral Navigator
Novant Health Transitioned to Medquest Associates
12.2023 - Current
- Process faxed imaging orders and provide support to assess and ensure the completeness, accuracy, and timeless of all physician orders
- Formulate and execute successful strategies
- Ability to effectively delegate duties as needed in the absence of the supervisor/manager
- Answers phone calls from outside clinicians, requesting information
- Create and/or maintain data spreadsheets to track trends and create workflow
Imaging Orders Specialist Team Lead
Novant Health Maplewood Imaging
11.2018 - 12.2023
- Process faxed imaging orders and provide support to assess and ensure the completeness, accuracy, and timeless of all physician orders
- Formulate and execute successful strategies
- Ability to effectively delegate duties as needed in the absence of the supervisor/manager
- Answers phone calls from outside clinicians, requesting information
- Create and/or maintain data spreadsheets to track trends and create workflow
Central Scheduling Specialist II/Transcriber
Novant Health Maplewood Imaging
01.2016 - 11.2018
- Provide concierge services to high volume practices
- Maintain accurate documentation and up-to-date protocols for scheduling procedures
- Ensure accuracy in gathering and processing patient demographic and insurance information
- Data entry with exceptional attention to detail
- Actively observe work queues to ensure team is working within appropriate turn-around times
Central Scheduling Specialist
Novant Health Maplewood Imaging
12.2014 - 01.2016
- Maintain accurate documentation and up-to-date protocols for scheduling procedures
- Ensure accuracy in gathering and processing patient demographic and insurance information
- Actively observe work queues to ensure team is working within appropriate turn-around times
Patient Service Coordinator
Novant Health Winston Salem Health Care
02.2012 - 12.2014
- Responsible for timely and accurate recording of patient demographics, insurance information, patient charges, and collection
- Schedule patient appointments
- Cross-trained in multiple administrative support functions
- Utilized EPIC health record system
- Familiarity of coding requirement for practice specialty
Care Team Coordinator/Scheduler
Gentiva Health Care
Winston-Salem, USA
06.2011 - 02.2012
- Created, maintained and updated the clinician’s schedules according to authorizations and patient needs
- Maintained clinician’s availability list
- Point of contact for all interactions with clinical team members, administrative associates, referral sources and patients
- Maintained payroll for clinicians weekly in case match
- Audited charts for Medicare, Medicaid, and other insurance companies
Unit Secretary-Acute Care for the Elderly
Wake Forest University Baptist Medical Center
09.2004 - 11.2010
- Managed the overall flow of the unit by interacting with visitors and patient family members
- Schedule patient appointments
- Transcribed and submitted computerized orders in a timely manner
- Utilized EPIC health record system
- Processed chart forms, scheduled appointments, and updated the transportation log and records
Education
Certificate - Unit Secretary
Forsyth Technical Community College
Winston Salem, NC05.2004
High School Diploma -
Reynolds High School
Winston Salem, NCSkills
- Medical Terminology
- Notetaking and documentation
- Microsoft Office Suite
- Payer Billing
- EPIC EMR Software
- Detail orientation
- Team leadership
- Telephone communication
Timeline
Patient Service Coordinator IV
Novant Health Bariatric Solutions
09.2024 - Current
Lead Radiology Orders Management Referral Navigator
Novant Health Transitioned to Medquest Associates
12.2023 - Current
Imaging Orders Specialist Team Lead
Novant Health Maplewood Imaging
11.2018 - 12.2023
Central Scheduling Specialist II/Transcriber
Novant Health Maplewood Imaging
01.2016 - 11.2018
Central Scheduling Specialist
Novant Health Maplewood Imaging
12.2014 - 01.2016
Patient Service Coordinator
Novant Health Winston Salem Health Care
02.2012 - 12.2014
Care Team Coordinator/Scheduler
Gentiva Health Care
06.2011 - 02.2012
Unit Secretary-Acute Care for the Elderly
Wake Forest University Baptist Medical Center
09.2004 - 11.2010
Certificate - Unit Secretary
Forsyth Technical Community College
High School Diploma -
Reynolds High School
Similar Profiles
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions
Eddie FlyntEddie Flynt
Respiratory Therapist at Wake Health and Novant HealthRespiratory Therapist at Wake Health and Novant Health
MICHAEL LANDON BUSH IIMICHAEL LANDON BUSH II
Special Operations Paramedic Lieutenant at Novant Health Mobile Integrated HealthSpecial Operations Paramedic Lieutenant at Novant Health Mobile Integrated Health