Jaziah Moore
Baltimore,MD
Summary
Experienced Medical Office Coordinator with 10 years of expertise in managing patient schedules, medical records, and insurance processes. Proficient in EMR systems and office operations, with a strong focus on efficiency, compliance, and customer service. Skilled in team coordination and process improvement, ensuring smooth office functionality and patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator IV
John Hopkins Hospital
05.2024 - Current
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Sr Medical Office Coordinator
Medstar Franklin Square Hospital
06.2020 - 05.2024
- Guides patients to the appropriate personnel or departments for assistance with scheduling lab tests and other medical procedures.
- Addresses patient billing inquiries and refers them to JHU Physician Billing Services or JHH Financial Services when appropriate.
- Reviews clinic schedules prior to the date of service and makes adjustments as necessary.
- Schedules, prepares materials for, and coordinates logistics of meetings and seminars.
- Assists with preparation of correspondence, reports, posters and related documents for physicians.
Medical Office Coordinator III
Medstar Franklin Square Hospital
05.2016 - 06.2020
- Coordinate client intake, insurance verification, and billing processes.
- Manage incoming calls, coordinate physician schedules, arrange travel logistics, and maintain organized filing systems, including document scanning and copying.
- Promptly responds to patient in-basket messages and escalates communications to physicians when appropriate.
- Facilitates insurance preauthorizations and single case agreements by submitting required clinical documentation per physician direction. Maintains tracking systems for authorizations, lab tests, patient records, and administrative forms including FMLA and MVA paperwork.
Patient Service Coordinator IV
University Of Maryland Medical System
01.2012 - 05.2016
- Ensures all necessary follow-up/action items are completed, reported, and documented in order to close the loop.
- Seeks to integrate into the teams on assigned departments. Tracks and trends patient/family service concerns observed or discovered during rounds.
- Identifies system/process-related opportunities and works collaboratively with involved parties to resolve.
- Participates in, various process improvement activities, as applicable, aimed at improving the patient experience.
- Communicates and interacts with patients, families, associates, and others in a compassionate, empathetic, courteous, and respectful manner.
Education
Bachelor of Science - Health Administration
Morgan State University
Baltimore, MD12-2023
Skills
- Proficiency in Electronic Medical Records Epic
- Medical billing and insurance preauthorization knowledge
- Strong typing and data entry accuracy
- Clear, professional verbal and written communication
- Meeting and seminar coordination
- Ability to prioritize and follow through on tasks independently
Certification
- CNA
- BLS (CPR)
Timeline
Patient Service Coordinator IV
John Hopkins Hospital
05.2024 - Current
Sr Medical Office Coordinator
Medstar Franklin Square Hospital
06.2020 - 05.2024
Medical Office Coordinator III
Medstar Franklin Square Hospital
05.2016 - 06.2020
Patient Service Coordinator IV
University Of Maryland Medical System
01.2012 - 05.2016
Bachelor of Science - Health Administration
Morgan State University
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