Precious Hardin
Concord,NC
Summary
Detail-oriented healthcare professional specializing in insurance verification and patient service coordination. Enhanced service delivery through effective communication and collaboration. Proficient in EMR systems, delivering high client satisfaction and loyalty. Trained new staff and streamlined operational procedures.
Overview
18
18
years of professional experience
Work History
Patient Service Coordinator IV
Novant Health
Charlotte, North Carolina
01.2025 - Current
- Coordinated service schedules and appointments with clients, maximizing resource utilization.
- Delivered high-quality customer service, ensuring client satisfaction and loyalty.
- Monitored email and phone communications, ensuring prompt responses to client inquiries.
- Facilitated communication between clients, service providers, and internal teams to streamline operations.
- Trained new staff on operational procedures and best practices, improving service delivery effectiveness.
- Provided timely feedback to management on service failures and customer concerns for continuous improvement.
- Collaborated with various departments to ensure successful project completion.
- Confirmed completion of work orders by reviewing notes and following up on pending items.
Patient Services Coordinator III
Novant Health
Charlotte, NC
06.2023 - Current
- Delivered exceptional customer service to patients, families, and visitors in fast-paced healthcare environment, enhancing overall patient satisfaction.
- Coordinated patient services by scheduling appointments, verifying insurance eligibility, and gathering medical records to ensure seamless patient care.
- Address patient inquiries and resolve complaints using strong communication and interpersonal skills.
- Trained new employees on proper protocols for patient interaction, fostering adherence to organizational standards.
Patient Connection Specialist
Atrium Health
Mint Hill
03.2019 - 10.2022
- Coordinated patient requests for appointment scheduling and facilitated access to healthcare platforms for medical records.
- Nurtured patient relationships through effective navigation of enterprise systems, enhancing virtual continuum of care.
- Managed inbound and outbound calls using Computer Technology Integrated (CTI) telephone system, ensuring timely assignment of patient concerns.
Prior Authorization Coordinator
Atrium Health
06.2015 - 02.2019
- Collaborated with clinicians and insurance companies to secure prior authorizations and Workers Compensation approvals, addressing inquiries and resolving insurance-related matters.
- Verified insurance eligibility for services, ensuring accurate documentation and efficient scanning of necessary information into the system.
- Provided reference support for team members, assisting in resolution of insurance issues and documenting coverage restrictions to prevent payment problems.
Benefits Verification Specialist
Atrium Health
02.2008 - 06.2015
- Engaged with multiple insurance companies via phone and online portals to acquire essential benefit information, facilitating informed decision-making for patients and providers.
- Coordinated with medical practices to streamline enrollment processes and secure accurate insurance details, enhancing patient access to benefits.
- Resolved 35-45 daily enrollment and billing issues by identifying and correcting missing or incorrect information, ensuring timely processing for patients.
Education
H.S. Diploma - General Education
West Mecklenburg High
Charlotte06-1997
Skills
- Healthcare systems knowledge
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Patient check-in procedures
- Insurance verification processes
- Clinical documentation accuracy
- EMR systems
- Epic charting proficiency
- Organizational skills
- Telephone communication expertise
- Customer service
- Referral coordination
- Team collaboration
- Collaboration and teamwork abilities
- Effective communication skills
- Communication skills
- Attention to detail
- Decision-making capabilities
- Policy comprehension
- Employee training programs
- Office program proficiency
Timeline
Patient Service Coordinator IV
Novant Health
01.2025 - Current
Patient Services Coordinator III
Novant Health
06.2023 - Current
Patient Connection Specialist
Atrium Health
03.2019 - 10.2022
Prior Authorization Coordinator
Atrium Health
06.2015 - 02.2019
Benefits Verification Specialist
Atrium Health
02.2008 - 06.2015
H.S. Diploma - General Education
West Mecklenburg High