India Rice
Baltimore,USA
Summary
A highly knowledgeable, dedicated, organized healthcare professional with years of proven experience in delivering exceptional patient support, overseeing front office operations, and safeguarding sensitive medical information. Build trust and support patients in navigating health care by identifying ways to improve the experience and delivery of care for each patient, along with excellent phlebotomy skills and processing. Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education, with a commitment to efficiency. Skilled at coordinating busy offices, and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Lab technician, Patient Service Coordinator
Johns Hopkins Green Spring Station
03.2024 - Current
- Providing excellent Venipuncture skills to geriatric and pediatric patients
- Processing a high volume of specimens (100-150) in a timely manner preparing specimens for packaging list
- Great customer service skills with all patients and co-workers
- Serves as the initial contact person in the pathology lab and greets patients in a courteous and professional manner
- Manages the intake of patients in clinic and work flow
- Registers and verifies insurance information, lab orders
- Performs check in and check out and verify demographic and insurance information
- Coordinates efficient patient flow through the department assigned setting high standards for clinical quality, compliance and excellence, and model the company's core values of outstanding patient care
- Coordination and collaboration with team members
- Performing multiple tasks in busy office environment
- Handles all administrative task; answering calls, faxing and assisting patients in professional manner
- Responds effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Promote a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns
- Patient Registration and Strong Organization
- Appointment Scheduling, Healthcare Systems Knowledge, Insurance Verification while maintaining Patient confidentiality
- HIPAA Compliance, Problem-Solving, Team Leadership
- Medical Terminology
- Registration management
- Multi-Line Telephone Systems Following Policy and Procedures
Phlebotomist, Donor Technician
Greater Baltimore Medical Center
Baltimore, MD
11.2014 - Current
- Collecting blood samples via venipuncture, obtaining urine specimens and performing EKG on designated patients' adult and pediatric
- Obtaining blood from donors suffering from Hemochromatosis taking 500cc of blood from patients while maintaining patient documents, medical records and billing information
- Verifying insurance and coordination of benefits
- Utilizing communication skills to build and maintain patient relationships
Dialysis Technician
DaVita Dialysis
Towson, MD
10.2017 - 06.2019
- Responsible for the technical management of hemodialysis
- Monitoring patient's vitals throughout treatment
- Administering heparin per doctor's orders
- Counseling patients on fluid restrictions and weight gain
- The cannulation of fistulas and grafts
- The cleaning and use of Catheters
- Working closely with RN to maintain the safety of the patients and cleanliness of the facility
Billing Collections Coordinator
Numotion
Randallstown, MD
11.2015 - 10.2017
- Demonstrate the ability to navigate complex invoicing system to prioritize, escalate, and follow up effectively
- Efficiently processed over 65 high dollar accounts daily along with pre bill
- Finding trends of denials within Medicare
- Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting task
Phlebotomist at GBMC Joppa Road
Quest Diagnostics
Baltimore, MD
02.2012 - 08.2015
- Collect and processed blood specimens, drug screens, with blueprints for wellness
- Maintained patient documents, records, accurate billing information and requisitions
- Calling to verify patient benefits, billing and processing claims
Phlebotomist
South Baltimore Medical Center
Baltimore, MD
04.2010 - 12.2011
- Provided excellent customer service, by answering calls, communicating with clients, Geriatric/pediatric specimen collection via venipuncture
- Collection and packaging specimens and disposal of biohazard materials
Education
Medical Billing and Coding -
Test College
Baltimore, MD06.2010
Phlebotomy -
Sojourner Doulas
Baltimore, MD03.2010
High School Diploma -
Maritine Industries Academy
Baltimore, MD06-2006
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Healthcare Systems Knowledge
- Insurance verification
- Patient confidentiality
- HIPAA compliance
- Problem solving
- Team Leadership
- Medical terminology
- Registration management
- Multi-Line Telephone Systems
- Explaining policy and procedure
- Disease specialization proficiency
- Sample preparation and analysis
- Customer service
- Appointment scheduling
- Workflow management
- HIPAA compliance
- Laboratory testing
- Machine maintenance
- Hematology
- Laboratory safety procedures
Timeline
Lab technician, Patient Service Coordinator
Johns Hopkins Green Spring Station
03.2024 - Current
Dialysis Technician
DaVita Dialysis
10.2017 - 06.2019
Billing Collections Coordinator
Numotion
11.2015 - 10.2017
Phlebotomist, Donor Technician
Greater Baltimore Medical Center
11.2014 - Current
Phlebotomist at GBMC Joppa Road
Quest Diagnostics
02.2012 - 08.2015
Phlebotomist
South Baltimore Medical Center
04.2010 - 12.2011
Medical Billing and Coding -
Test College
Phlebotomy -
Sojourner Doulas
High School Diploma -
Maritine Industries Academy
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