Johanna Napier
East Bernstadt,KY
Summary
Dedicated and detail oriented Patient Access Coordinator with over 15 years of experience in healthcare settings, specializing in front office operations. Proven ability to facilitate seamless patient experiences through exceptional communication and customer service skills. Adept at managing multiple tasks in a fast paced environment while maintaining a strong focus on accuracy and compliance with healthcare regulations. I am very passionate about advocating for patients and ensuring their needs are met with empathy and professionalism. Lastly, I am very committed to fostering collaborative relationships with healthcare teams to support high quality patient care and improve overall patient satisfaction.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator / Lab Technician
Baptist Health Corbin
05.2016 - Current
- Register patients efficiently, ensuring accuracy in personal and insurance information.
- Update insurance details to maintain compliance and accuracy in patient records.
- Estimate quotes for services, providing patients with clear financial expectations.
- Manage high volumes of inbound calls while addressing scheduling request, rescheduling, confirming appointments and general inquiries to optimize clinic workflow and patient satisfaction.
- Maintain Confidentiality and adhere to HIPPAA regulations at all times.
- Lab Tech: I also register and preform the lab draws for our facility, having to navigate from one system to the next as well as draw the patients labs in a timely manor.
Office Manager
Cash Express, LLC
05.2014 - 03.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or in person.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure drawers, tills balanced.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Office Manager / PTA Tech
Mountain Medical Physical Therapy
01.2004 - 05.2014
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Worked effectively in fast-paced environments.
- Worked inpatient as well as outpatient physical therapy as a technician.
- Scheduled, rescheduled and confirmed appointments.
Education
No Degree - Physical Therapy
Somerset Community College
London, KYHigh School Diploma -
Wings Of Victory Christian Academy
Corbin, KY05-2002
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Medical terminology
- Policy understanding
- Problem-solving abilities
Timeline
Patient Access Coordinator / Lab Technician
Baptist Health Corbin
05.2016 - Current
Office Manager
Cash Express, LLC
05.2014 - 03.2016
Office Manager / PTA Tech
Mountain Medical Physical Therapy
01.2004 - 05.2014
No Degree - Physical Therapy
Somerset Community College
High School Diploma -
Wings Of Victory Christian Academy
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