Michelle Miracle

• Performed venipuncture and other blood collection procedures according to established standards.
• Prepared specimens for transport to external laboratories.
• Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
• Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
• Studying to take Limited Radiology, so that I can take exam for license. This will assist in our Outpatient Diagnostic Center and will lead me to be able to assist in multiple roles.
• Maintained accurate documentation of patient progress notes, treatments plans, medications.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Provided support for physicians in the examination of patients by gathering medical histories, vital signs, and other relevant information.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Educated patients about medications, procedures and physician's instructions.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Documented notes during patient visits.
• This was a Strike situation, gained additional experience in a Podiatry clinic with high volume of patients.

• Pre-certification for MRI, CT, X-ray
• Referral: Pain management, wound care, picc line, transportation, EMGs
• Sent patients to UK, UK Neuro, UK trauma…
• Scheduled appointments for these tests and when a referral got appointment.
• Did STAT testing plus ASAP when needing to be sent out to UK, Cincinnati Children’s Hospital, etc.
• Currently scheduled to take CCMA exam next Friday, Oct. 21st. I tested out of the class because of my experience with health care.
• Developed productive working relationships with numerous insurance company representatives.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
• Utilized MS Office and Excel to analyze data and create spreadsheets.
• Completed FMLA and Short Term Disability paperwork

• Transferred within CHI to the position of CCMA
• I have attached part of the job description to go along with my resume.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Performed EKG as requested by physician.
• Performed injections and/or assisted in the administration of various treatments based on physician I worked with.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Educated patients about medications, procedures and physician's instructions.

** I worked for SpecialtyCare on two separate occasions; the first ending in 2015 and the second from October of 2016 to February of 2017.

• Communicated with surgeons on equipment needed for procedure which I was involved in at all times.
• Asset review/control including billing, inventory, equipment, purchase, and repair.
• Managed staffing and recruitment; development of schedules, productivity reviews, and ongoing education. Interviewed applicant to hire staff for open positions.
• Responsible for managing the daily operating procedures of our program including staff assignments, surgery reviews, and consultations with management of surgical staff.
• Introduce new departmental policies and orient staff to facilitate adoption of changes.
• Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
• Worked on numerous computer programs; including Microsoft office for the 14 years I was Clinical Manager, working with IT on continuous updates through changes with our system due to HIPPA. Used programs for employee time entry I was responsible for and created power point presentations for hospital administration. All data was created on Excel spread sheets and had to be kept very private, downloaded.
• Completed calculations monthly doing configurations on heart machines that displayed the coagulation of a patients blood during open heart procedures for 4 years. Used a separate machine for blood gas configurations during open heart as well. Both machines had to be Calibrated monthly to ensure accuracy. Testing is kept for 10 years in case problem arose in patient or hospital audit. I am very aware of computer IT influence in the healthcare setting and other business processes as well.
• Completed training on Auto-transfusion and Anesthesia Technician.
• Lastly, I assisted in IT with video equipment for all video in Minimally Invasive Procedures. I did this for 15 years. Laparoscopic procedures are becoming more popular every day with minimal risk of infection rate.

• There is a gap in my employment due to a Cervical Spine Fusion. Physician also found an egg-sized mass in my Right Thyroid. I had to have very invasive surgery to remove the mass and for the fusion of the Cervical spine