Christine Powers
Memphis,US
Summary
Healthcare provider with extensive expertise in patient service and clinic operations, backed by over two decades of experience. Proficient in medical software applications such as SAP and Cerner, with strong skills in scheduling, precertification, and EKG. Committed to enhancing patient care through meticulous coordination and effective communication, aiming for continued excellence in healthcare delivery.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Service Representative & Clinic Coordinator
Methodist Le Bonheur Healthcare
Memphis, TN
11.2021 - Current
- Serve the doctors, nurses, and other assistance by keeping the daily and monthly schedule current, while communicating any changes. Pitch in and help with check-ins and vitals when Nurses are busy.
- Gather and assemble the patient’s information via chart or fax prior to the start of the clinic visit each day. Send out call reminders to the patient one day prior to visit. Check to make sure the precerts and insurance information are updated prior to appointment.
- Make changes to the clinic schedule and reschedule patients as required by modifications in hospital coverage schedule. Answer multi-line phones transfer calls to the correct contact and take messages as appropriate. Assist patients with obtaining appointments, clinic and provider information and reschedule as required. Keep in contact with the medical providers on all missed appointment and any other needs of the patient while in clinic.
- Coordinate with staff to ensure that all the needs are met. Order all medical equipment and front desk supplies for the department. Check monthly that there are no expired supplies and complete the monthly audits. On the DTU billing team which make sure that there are no billing issues regarding medication and if there are any, we try to resolve the issues as quickly as possible.
Scheduler
Methodist Le Bonheur Healthcare
Memphis, TN
05.2018 - Current
- Performs all routine clerical tasks and schedules all exams/procedures for all hospital-based services including Outpatient diagnostic and interventional procedures Initial therapy evaluations Surgical cases with the exception of same day cases Initial request for clinic visits Referrals and services for inpatients, ordered at discharge, to be provided post discharge Scheduled admissions for future dates.
- Help my manager collect the copays from the different clinics and record the batches in the different systems along with making petty cash change to the different departments.
- Assign MD room assignments in the absence of my manager.
- Handle the front desk as to checking patient in and out of clinic as well as verifying insurance and collecting co pays.
Clinic Assistant
CAMPBELL CLINIC
Southaven, MS
10.2016 - Current
- Provides support in all aspects of patient care.
- Directs and escorts patients to appropriate treatment areas.
- Obtains appropriate information to aid the physician in the treatment of the patient.
- Performs suture removal and dressing changes.
- Assists physician in minor office procedures such as biopsies, injections and aspirations.
- Applies, removes and fits soft goods.
- Ensures exam rooms/pods are clean and properly stocked.
- Schedules patient's appointments, tests and surgeries when necessary.
- Assists in answering phone calls while in clinic.
Unit Coordinator
Methodist Le Bonheur Hospital
Memphis, TN
01.2016 - 01.2018
- Provides support to patients, Partners in Care, other family and guests. Is proactive in order to provide information, comfort and support to patients and their loved ones. Also quickly responds to concerns, needs and comments, by ensuring accurate and effective communication.
- Supports the timely and accurate use of all medical record forms and documentation of information. Processing orders. Assistance with coordination of Patient Care Services. Online tools support. Unit operations support Coordinator.
Medical Clerical Asst (MCA)
Methodist Le Bonheur Hospital
Memphis, TN
12.2001 - 04.2015
- Responsible for attending to daily and safety needs of an assigned group of patients and aiding the nursing personnel in the care of patients performing various patient care activities and professional services.
- Check pt. vitals and T's and O's and monitor critical care patients assist with patient admissions in and out of the unit.
- Secondary Responsibilities to perform clerical and data entry activities, transcribe physicians’ orders, schedule in patient care activities as well as test and procedures. Maintain patients’ chart and ensure completeness and neatness.
- Preceptor for new medical asst and served as the lead, created other ways and avenues to organize the unit’s clerical department.
- Retrieve lab results and other appropriate data from PCIS. Perform accurate 12 lead EKG's and with the nurse’s help make sure everything runs smoothly, and every need is meet. Aide the unit's logistics specialist with ordering the unit supplies, also making sure that the Omni cell is always kept in order.
Customer Service Rep (CSR)
Health Loop Health Dept.
Memphis, TN
01.2005 - 04.2005
- Responsible for registering and checking in pediatric pt. in a timely manner, helping with the patient flow, answer pt. questions.
- Responsible for making sure that second- and third-party insurance is active and current, also to make sure that the patient is at the proper PCP's office.
- Responsibilities also included answering telephones, front desk and customer service, pulling charts, locating missing charts, filling, scanning and faxing patient information.
Weekend and Holiday Processor
Visiting Nurse Service of New York
New York, NY
01.1999 - 10.2001
- Serves as liaison between the agency, community, and field staff.
- Responsible for preparation of discharge nurse's cases assignments, referrals and data query to obtain information for field staff or weekend personnel.
- Secondary Responsibilities includes assignment of appropriate nurse for hospice patient billing and data entry. Entering nurse's patients load for weekend and holiday payroll.
Education
Medical -
Nassau Medical School
New York, NYMedical Billing - undefined
Bronx Community College
Memphis, TNRespiratory Therapy - undefined
Concorde Career College
Memphis, TN12-2017
Skills
- Medical filing, Pharmacology, Medical terminology, Data entry, EKG, Microsoft Word, Excel, Windows, Typing, Cerner, CPR, Logistics, Venipuncture, Vital signs, Call Center, LVN, SAP, Precertification, Organization, Athena, Epic, Conflict resolution, Scheduling optimization, Team collaboration, Interpersonal communication, Patient advocacy, Healthcare compliance, Clinical documentation, Health insurance navigation, Insurance verification, Patient engagement, Emergency response, Patient education, Healthcare analytics
- Interpreting physician orders
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Queue management
- Patient follow-up
- Patient interviewing skills
- Telehealth support
- Check-in coordination
- Appointment confirmation
- Medical filing
- Patient feedback collection
- Patient admitting
- Front desk supervision
- Clinical data entry
- Typing 50 wpm
- Routing lab results
- Appointment reminders
- Recording histories
- Phone and email etiquette
- Problem-solving
- Insurance billing
- Flexible schedule
- Multitasking and organization
- Patient registration
- Money handling
- Call screening
- Patient check-in
- Registration and admissions
- Pre-admission requests
- Fee collection
- Payment processing
- Team collaboration
- Information collection
- Registration management
- Relationship building
- EMR
- Training coordination
- EMR updating
- Referral coordination
- Post-discharge care coordination
- Team leadership
- Process improvement
- Scheduling diagnostic procedures
- Punctual and hardworking
- Registration and scheduling
- Attention to detail
- Admitting coordination
- Records maintenance
- Data entry
- System updating
Accomplishments
received
- Achieved Power of one award through effectively helping with helping a family properly discharge the remains of their family member.
- Received the first Bee award
Certification
Medical Asst.
LANGUAGES
English (Native).
Timeline
Patient Service Representative & Clinic Coordinator
Methodist Le Bonheur Healthcare
11.2021 - Current
Scheduler
Methodist Le Bonheur Healthcare
05.2018 - Current
Clinic Assistant
CAMPBELL CLINIC
10.2016 - Current
Unit Coordinator
Methodist Le Bonheur Hospital
01.2016 - 01.2018
Customer Service Rep (CSR)
Health Loop Health Dept.
01.2005 - 04.2005
Medical Clerical Asst (MCA)
Methodist Le Bonheur Hospital
12.2001 - 04.2015
Weekend and Holiday Processor
Visiting Nurse Service of New York
01.1999 - 10.2001
Medical Billing - undefined
Bronx Community College
Respiratory Therapy - undefined
Concorde Career College
Medical -
Nassau Medical School
COURSES
- Community Outreach Ministry
- Springfield Baptist Church
ADDITIONAL INFORMATION
- CPR, AED, and Basic First Aid, Medical Assistant Certificate
- Updated every 2 years (December 2015 to December 2017)
- SOFTWARE APPLICATIONS
- Cerner: Power Chart, Powers order, Surginet (OR scheduling board), Superuser
- Athena
- Revenue Cycle
- Epic: Cadence, registration, scheduling, revenue reconciliation, Superuser