Michael Adams
Charlotte,NC
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Recipient of ""The Mark ""award.
Overview
25
25
years of professional experience
Work History
Patient Service Coordinator IV
Novant Healthcare-Ballantyne Pediatrics
11.2006 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into Epic scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in Epic.
International Baggage Handler
Delta Airlines Global Services
01.1998 - 05.2006
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Transferred luggage from aircraft to collection areas safely using airport distribution network .
- Assisted customers with luggage issues such as lost and misdirected luggage while maintaining calm and personable demeanor.
Education
Bachelor of Arts - Industrial Psychology
Ohio University
Athens, OH06.1983
Skills
- Patient Flow Coordination
- Directing Callers
- HIPAA Compliance
- Medical Services Administration
- Greeting Visitors
Timeline
Patient Service Coordinator IV
Novant Healthcare-Ballantyne Pediatrics
11.2006 - Current
International Baggage Handler
Delta Airlines Global Services
01.1998 - 05.2006
Bachelor of Arts - Industrial Psychology
Ohio University
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