Tiffany James
Summary
Resourceful and committed recent graduate with foundational knowledge and hands-on experience in providing excellent care to patients of all ages. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Hartford Healthcare Heart and Vascular Middlesex Cardiology Associates
10.2022 - 09.2023
- Scheduled appointments to enter appointment date and time into computerized scheduler
- Verified patient's insurance eligibility and benefits coverage
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Respected patients by recognizing rights and maintaining confidentiality
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
Jewelry Consultant
Zales Premium Outlet
08.2022 - 10.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Completed store opening and closing procedures as per company guidelines
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Performed general maintenance and light cleaning of showroom
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones
Floor Manager
Skechers
03.2021 - 06.2021
- While there I learned how to ship merchandise directly to customers, returning merchandise, and I continued to learn customer service edict
- Delegated tasks to employees to enhance productivity and workflow
- Maintained store appearance, cleanliness, and organization
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching
- Assisted supervisor with feedback for employee performance evaluations
- Uphold proper visual merchandising standards on retail floor and windows
Merchandise Handler
Cracker Barrel
03.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Stocked designated items on shelves, end caps and displays
- Unloaded deliveries from trucks in prompt fashion
Education
Bachelor’s Degree - Nursing
Southern Connecticut State University
New Haven, CT12.2024
Bachelor’s Degree - Healthcare Studies
Southern Connecticut State University
New Haven, CT05.2022
Skills
- Patient flow coordination
- Task prioritization
- Effective patient communication
- Privacy and confidentiality
- Compassionate and caring
- Critical thinking
Certification
- CPR Certified
- Marcis Crisis Prevention Certified
Timeline
Patient Service Coordinator
Hartford Healthcare Heart and Vascular Middlesex Cardiology Associates
10.2022 - 09.2023
Jewelry Consultant
Zales Premium Outlet
08.2022 - 10.2022
Floor Manager
Skechers
03.2021 - 06.2021
Merchandise Handler
Cracker Barrel
03.2019 - 12.2019
- CPR Certified
- Marcis Crisis Prevention Certified
Bachelor’s Degree - Nursing
Southern Connecticut State University
Bachelor’s Degree - Healthcare Studies
Southern Connecticut State University
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