jacob nelson
Summary
Dedicated driver with strong customer service skills, ensuring satisfaction and timely delivery. Expertise in vehicle maintenance and logistics optimization enhances operational efficiency.
Dedicated driver with expertise in customer service and logistics coordination. Proven ability to optimize routes and enhance service delivery, ensuring customer satisfaction and timely operations.
Overview
6
6
years of professional experience
Work History
Driver / Navigator
Junk King
Reno, NV
02.2023 - 11.2025
- Operated company vehicles to transport junk removal equipment and materials efficiently.
- Communicated effectively with customers to ensure satisfaction during service delivery.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Coordinated logistics for scheduled pickups, optimizing routes for timely service completion.
Oil Change Technician
Oil Changersne
Reno, NV
04.2021 - 11.2025
- Performed oil changes and fluid replacements efficiently to ensure vehicle performance.
- Conducted inspections of vehicles to identify maintenance needs and recommend services.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Assisted in training new technicians on proper oil change procedures and safety protocols.
- Ensured compliance with environmental regulations regarding disposal of hazardous materials.
- Collaborated with team members to streamline workflows and reduce service times.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Identified additional revenue opportunities by thoroughly inspecting vehicles during oil changes, recommending necessary services or repairs based on findings.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Contributed to creating a positive work environment by fostering a collaborative and supportive team culture.
- Collaborated with fellow technicians to complete complex jobs efficiently, ensuring minimal disruption to customer schedules.
- Retained a high level of expertise on various vehicle makes and models, allowing for quick identification of necessary services or repairs.
- Kept up-to-date on industry trends and best practices through continuous education, enabling the provision of expert advice to customers.
- Supported the training of new hires by sharing knowledge on effective techniques and best practices within the oil change technician role.
- Consistently met or exceeded company targets for completed jobs per shift, contributing to overall business growth and profitability.
- Developed strong relationships with repeat customers by offering personalized service experiences tailored to their individual needs.
- Ensured optimal vehicle performance for clients with meticulous attention to detail during routine maintenance tasks.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
Plumber Technician
Rapid Rootre
Sparks, NV
01.2020 - 12.2023
- Installed and repaired plumbing systems in residential and commercial properties.
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Collaborated with contractors to ensure timely completion of projects.
- Trained junior technicians on plumbing best practices and safety protocols.
- Developed maintenance schedules to enhance system reliability and efficiency.
- Developed detailed proposals that outlined project scope, timeline, materials required, and estimated costs to effectively communicate expectations to clients.
- Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies.
- Managed multiple concurrent projects while prioritizing tasks based on urgency levels ensuring timely delivery and customer satisfaction.
- Collaborated with construction teams to ensure seamless integration of plumbing systems into new building projects.
- Served as a reliable point-of-contact for clients during the entire project lifecycle from consultation to post-installation follow-ups ensuring customer satisfaction at every stage.
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Maintained a clean and organized workspace, promoting a professional image while minimizing the risk of accidents or damage to client property.
- Expanded professional knowledge by attending industry conferences, workshops, and continuing education courses.
- Enhanced workplace safety by adhering to industry best practices and following company protocols.
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Filled pipe systems with water and air to determine location of leaks.
- Eliminated risks by correctly identifying potential safety hazards.
- Assisted with repairs to steam, drainage, and sewer lines.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Inspected sewers and piping systems to assess quality and condition.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
Education
High School Diploma -
Reno High School
Reno, NVSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Flexible schedule
- Loading and unloading
- Vehicle inspection
- Punctual and reliable
- Safe driving practices
- City and non-city driving
- GPS and route planning
- Safety protocols
- Route planning
- Driving in adverse conditions
- Vehicle inspections
- Navigational systems and GPS
- Route management
- Vehicle maintenance
- Commercial driving
- Inclement weather driving
- Accident prevention
- Passenger guidance
Timeline
Driver / Navigator
Junk King
02.2023 - 11.2025
Oil Change Technician
Oil Changersne
04.2021 - 11.2025
Plumber Technician
Rapid Rootre
01.2020 - 12.2023
High School Diploma -
Reno High School