Mary Christersson
Coral Springs
Summary
Results-driven Registered Nurse with a robust background in care coordination and business development. Expertise in managing patient care plans and driving revenue growth through relationship building with healthcare professionals. Committed to enhancing patient outcomes by advocating for individual care needs and facilitating effective communication among multidisciplinary teams.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Clinical Liaison/Clinical Navigator
Senior Nannies
Fort Lauderdale
07.2023 - 05.2026
- Coordinated patient care plans with healthcare professionals and family members.
- Coordinated care by collaborating with healthcare professionals and community organizations, ensuring clients accessed necessary resources.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
- Facilitated consistent communication between clients and care teams to enhance patient understanding and care continuity.
- Conducted thorough assessments to identify client needs and recommend suitable service levels for optimal care.
- Managed intake processes for new clients seeking assistance from Senior Nannies.
- Advocated for clients' rights and preferences in care decisions and services provided.
- Educated patients and family members about disease processes, treatment plans, medications, and follow-up care instructions.
- Educated families on available services and resources for elderly care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Coordinated referrals to specialty providers for additional services or treatments.
- Participated in multidisciplinary team meetings to discuss cases and develop individualized treatment plans for patients.
- Ensured regulatory compliance with state and federal regulations related to patient care.
- Provided guidance and support to healthcare providers on the use of available resources.
- Organized community resources to enhance client care options.
- Notified physicians whenever patient assessments revealed issues or problems.
RN CLINICAL LIAISON ACCOUNT EXECUTIVE
Mobile Medical
Palm City
07.2022 - 07.2023
- Built and strengthened relationships with new and existing accounts, leading to increased revenue growth.
- Strengthened customer relationships through proactive collaboration to effectively manage client needs.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Drove business development by qualifying leads, fostering relationships, and executing strategic sales initiatives.
- Delivered services to clients to secure additional business and grow revenue streams.
- Contacted customers as issues arose to provide prompt resolutions.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
RN CLINICAL LIAISON/ACCOUNT EXECUTIVE
Complete Home Care
Fort Lauderdale
01.2019 - 07.2022
- Established business partnerships that drove home health referral growth through targeted sales contacts, calls, and presentations.
- Collaborated with physicians, facilities, discharge planners, and community agencies to enhance agency representation and referral opportunities.
- Developed and implemented strategies for referral growth in assigned territory, aligning efforts with market needs.
DIRECTOR OF CLIENT CARE
Responsive Home Health
Fort Lauderdale
03.2014 - 01.2019
- Managed key functional areas including client care services, marketing and business development, nursing team oversight, medication support program development, quality assurance program, training of CNAs, health lectures and presentations to senior living communities, performance management and improvement systems, employee safety and disaster planning, and wellness center nurse coverage in senior living communities.
- Established and monitored professional standards and protocols of care, ensuring adherence to policies.
- Liaised between Responsive office staff, clients, families, and communities to ensure effective communication and support.
- Managed key functional areas including client care services, marketing and business development, nursing team oversight, medication support program development, quality assurance program, training of CNAs, health lectures and presentations to senior living communities, performance management and improvement systems, employee safety and disaster planning, and wellness center nurse coverage in senior living communities.
REGISTERED NURSE, HOME HEALTH CARE
Mederi Care Tenders
Fort Lauderdale
03.2011 - 03.2014
- Delivered skilled nursing services in Senior Living communities, including The Park Summit, The Forum at Deer Creek, and The Premier Residences of Plantation, contributing to improved patient outcomes.
- Providing direct patient care, comprehensive assessment and case management.
- Educated patients and caregivers on disease processes, medications, and individualized treatment plans to enhance understanding and adherence.
- Demonstrated clinical skills in diverse settings, ensuring quality patient care and effective management of health conditions.
- Exhibited self-directed problem-solving skills in addressing patient care challenges.
- Extensive knowledge and experience of Medicare guidelines, rules and regulations.
- Knowledgeable in Assisted Living rules and regulations.
- Developed Wellness programs in Senior Living Facilities.
REGISTERED NURSE, HOME HEALTH CARE
Park Summit
Coral Springs
01.1992 - 03.2011
- Provided direct patient care while training and supervising RNs, LPNs, and home health aides to ensure high-quality care delivery.
- Developed plans of care and implementation of care according to Medicare guidelines.
- Managed medical case management and coordinated resident services, ensuring seamless access to physician, rehabilitation, pharmacy, durable medical equipment, private duty, home health aide, and transportation services.
- Collaborated with Hospice Home Care agencies for end-of-life care.
- Developed wellness programs and organized health fairs to promote community health and engagement.
- Provided health lectures and education to residents.
- During my tenure at Park Summit I worked with the following Home Health agencies: Home Health Corporation of America, Asera Care Home Health, Caregivers Home Health, Comprehensive Home Health, Senior Living Services.
RN /CHARGE NURSE
North Broward Medical Center
Pompano Beach
01.1988 - 11.1992
- Charge nurse for 36 bed telemetry unit.
- Managed code events, supervised staff and ensured high-quality patient care delivery.
- Provided direct patient care to address individual health needs and enhance recovery.
- Administered IV therapy and infusion to support patient treatment plans.
- Guided new nurses during their orientation to ensure understanding of unit protocols.
MEDICAL ASSISTANT
Dr. Jeffrey A. Mahon
Boca Raton
01.1982 - 01.1986
- Assisted physician with minor surgical procedures, ensuring patient safety and comfort.
- Documented vital signs, patient complaints, performed phlebotomy, x-rays, EKGs, microscopic urinalysis, and urine culture and sensitivities to ensure accurate patient records.
- Managed front office operations, including billing, clerical tasks, and filing insurance claims to streamline administrative processes.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL01-1987
Skills
- Patient assessments
- Clinical assessment
- Patient intervention
- Care coordination
- Care quality assessment
- Referral management
- Intake management
- Medical Admissions
- Healthcare compliance
- Healthcare regulations
- Risk assessment
- Data collection
- Clinical evaluation
- Tech and database proficiency
- Effective communication
- Time management
- Team collaboration
- Client management
- Problem solving
- Problem resolution
- Organizational management
- Staff education
- Transition coordination
- Patient advocacy
- Patient engagement
- Health advocacy
- Records management
- Medical terminology
- Time management
- Interpersonal skills
- Relationship building
- Patient assessment
- Time management
Certification
- Certified Legal Nurse Consultant Training, 2014
- Assisted Living Facility Core Training, 2014
- Medical Assistant Training, 1982
Timeline
Clinical Liaison/Clinical Navigator
Senior Nannies
07.2023 - 05.2026
RN CLINICAL LIAISON ACCOUNT EXECUTIVE
Mobile Medical
07.2022 - 07.2023
RN CLINICAL LIAISON/ACCOUNT EXECUTIVE
Complete Home Care
01.2019 - 07.2022
DIRECTOR OF CLIENT CARE
Responsive Home Health
03.2014 - 01.2019
REGISTERED NURSE, HOME HEALTH CARE
Mederi Care Tenders
03.2011 - 03.2014
REGISTERED NURSE, HOME HEALTH CARE
Park Summit
01.1992 - 03.2011
RN /CHARGE NURSE
North Broward Medical Center
01.1988 - 11.1992
MEDICAL ASSISTANT
Dr. Jeffrey A. Mahon
01.1982 - 01.1986
Associate of Science - Nursing
Broward College