Jacob Neumann
Easthampton,MA
Summary
Economics student with 7 years of diverse experience in customer service, online sales, and team leadership. Demonstrates strong skills in communication, order management, and market research, effectively balancing entrepreneurial ventures with academic pursuits. Passionate about leveraging analytical skills and teamwork to drive customer satisfaction and business growth.
Overview
8
8
years of professional experience
Work History
Independent Online Sales
Self Employed Web
- Built a profitable online business selling old toys, gaming equipment, and shoes.
- Conducted market research, optimized listings, and maintained a 5-star customer rating.
- Balanced entrepreneurial efforts with academic commitments.
Shift Leader/Driver
Antonios Pizza and Wings
08.2020 - Current
- Delivered 20+ orders nightly, maintaining timeliness and customer satisfaction.
- Coordinated with a team to manage 100+ daily orders efficiently.
- Managed closing operations, including cash flow and cleanliness.
- Other various tasks needed in the restaurant such as taking orders and fulfilling customers needs.
- Managed social media account for the restaurant.
- Trained new employees and delegated daily tasks and responsibilities.
Host and Server
Websters Fishhook
03.2017 - 05.2019
- Ensured accurate order handling, contributing to a high-quality dining experience.
- Gained hands-on experience in food prep, customer service, and kitchen operations.
- Adapted to multiple roles, optimizing workflow in a fast-paced environment.
Education
Bachelor of Arts - Economics
Trinity College
Hartford, CT05.2026
High School Diploma -
Williston Northampton School
Easthampton, MA05.2022
Skills
- Microsoft Word
- Excel
- Outlook
- Power Point
- Online marketing
- Goal-oriented mindset
- Social media proficiency
Leadership Experience
Community Volunteer, Hartford, CT
- Tutored elementary students in math, improving their academic confidence.
- Organized a community cleanup, enhancing neighborhood aesthetics.
- Advocated for the 'Be The Match' campaign, increasing student participation.
Athletic Leadership
- Captain of two high school football teams; currently a Trinity College team member.
- Developed training strategies, fostering teamwork and performance improvements.
Extracurricular Activities
- Member of the Football and Lacrosse teams.
- School Spirit Group Member, actively promoting student engagement and school pride.
Timeline
Shift Leader/Driver
Antonios Pizza and Wings
08.2020 - Current
Host and Server
Websters Fishhook
03.2017 - 05.2019
Independent Online Sales
Self Employed Web
Bachelor of Arts - Economics
Trinity College
High School Diploma -
Williston Northampton School
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