Tiffany Wall
Bradford,IL
Summary
Knowledgeable, attentive, empathetic, and reliable professional with over 10 years of experience in remote positions and known for exceptional customer success and satisfaction skills. Proven expertise in customer service, technical support, fostering user satisfaction, and building lasting customer relationships. Possesses excellent communication and analytical abilities, with skills in hardware/software troubleshooting, client service, system maintenance, and network setup.
Overview
14
14
years of professional experience
Work History
Social Media and Online Sales Support
Phoenix Discs
04.2023 - Current
- Create, schedule, and manage social media posts and respond to customer inquiries
- Assisted in rolling out multiple e-commerce platforms
- Provide Quality Assurance on products and designs
- Improved the design and presentation of the trade show displays
- Worked on scheduling of trade shows and order production
- Helped increase sales by 50% over previous years
- Manage a team of 20 players
- Gathered weekly reports from each person
- Analyzed reports on social media engagement to improve customer response.
Senior Technical Accessibility Advisor
Apple Inc.
11.2014 - 04.2023
- Assisted customers as an AppleCare Senior Advisor in Accessibility to troubleshoot technical issues and ensure security on all Apple devices, aligning with company values
- Company-recognized excellence in customer service
- Providing administrative tasks such as daily interactions with accessibility customers requires specialized patience, empathy, listening skills, and adaptive responses
- Directly working remotely for the duration of my employment, experienced in high call, email, and chat volumes
- Selected cases to analyze data and pilot and provide feedback on the new health support group
- Constantly scored high marks in customer feedback surveys with account management monthly
- Received multiple promotions during my tenure at Apple.
Remote Boot Release Line Agent
Direct Interactions
09.2013 - 11.2014
- Managed and responded to customer inquiries through online chat, phone, and email to resolve parking tickets to satisfy city regulations
- Provides technical support to customers who are having problems with their remote boot release system
- Providing instructions on how to use the remote boot release system.
Customer Success Specialist
Eddie Bauer VIP Desk
09.2011 - 09.2013
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Complied with corporate and regulatory policies regarding information congeniality and privacy
- Maintained logs, billing, accounting, and documentation to detail key information regarding incoming and outgoing calls
- Assisted customers via phone, email, and chat.
Courier
FedEx
12.2009 - 09.2011
- Planned routes daily to efficiently deliver customer packages
- Processed facilities hazardous goods to ensure proper paperwork and safety of goods and staff
- Follow traffic laws and regulations when driving, maintain the security and integrity of the items being transported, and adhere to company policies and procedures
- Maintain records of deliveries, including proof of delivery (signatures, photos, or timestamps) and any necessary paperwork such as waybills or invoices
- Excellent time management skills dealing with day-to-day scheduling and mission-critical tasks.
Education
High School Diploma -
WROVA High School
Oneida05.1990
Skills
- Customer Service
- Executive Leadership
- Creative Issue Resolution
- Technical Troubleshooting
- Problem-Solving
- Network Configuration
- Training and Education
- Remote Collaboration
- Adaptability
- Digital Organization
- Monthly Reports
- Multitasking
- Safety and Compliance
- Strategic Planning
- Risk assessment
- Conflict Resolution
- CRM Systems Saas applications
- Self-motivation
- Time management
- Active Listening
- Attention to Detail
- Timeliness
- Work Independently
- Interpersonal Skills
- Self Motivated
- Workflow Procedures
- Data Entry Skills
- Data Protection
- Collection Practices
- Confidentiality
- Research
- Content Generation
- Social Media Technologies
- Social Media Posting
- Content Curation
- Data Analytics
- Customer Engagement
- Social Media and Promotions
- Creative Thinking
- Microsoft Word
- Retail Sales Customer Service
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Document Control
- Customer Consulting
- Problem-Solving Ability
- Quality Control
- Multi-Line Telephone Operation
- Quality Assurance Controls
- Computer Proficiency
- Data Evaluation
- Critical Thinking
- Call Center Operations
- Conflict Mediation
- Administrative Support
- CRM Software
- Clerical Support
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Customer Account Management
- Documentation
- Proofreading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Social Media and Online Sales Support
Phoenix Discs
04.2023 - Current
Senior Technical Accessibility Advisor
Apple Inc.
11.2014 - 04.2023
Remote Boot Release Line Agent
Direct Interactions
09.2013 - 11.2014
Customer Success Specialist
Eddie Bauer VIP Desk
09.2011 - 09.2013
Courier
FedEx
12.2009 - 09.2011
High School Diploma -
WROVA High School
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