Jacob Newton
Asheville,NC
Summary
With 12 years of experience in the food service industry and an additional 2 years as a radiography student, I am a dedicated and hardworking employee. My strengths include excellent customer service, efficient problem-solving, and maintaining high levels of organization. As a productive team member, I am committed to delivering results and contributing to organizational success. My flexible schedule enables me to adapt easily to changing work demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Panera Bread
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Culinary Lead
CAVA
03.2023 - Current
- Responsible for food quality and safety
- Lead and develop the grill and prep teams
- Responsible for opening and closing the restaurant
- Learned basic food and beverage management, including stocking and inventory
- Used leadership skills to manage my team
- Proven track record of coaching and developing team members
- Ability to cross train across the restaurant to ensure rapid growth
Cook/Cashier
Harrah's Cherokee Casino Resort
07.2022 - 11.2022
- Ensured cooked food was correct temperature according to compliance guidelines
- Maintained recipe quality
- Operated kitchen appliances, such as commercial ovens
- Responsible for cleaning kitchen
Cashier Manager
Haywood Smokehouse
01.2017 - 06.2022
- Opened and closed the store regularly as a key holder
- Solely responsible for closing out and counting cash drawers and preparing bank deposits in compliance with store opening and closing procedures
- Authorized discounts, voids, refunds, and gift certificates to resolve customer disputes and maintain satisfaction
- Went above and beyond expectations by helping with various tasks, such as being sent to go shopping to purchase ingredients, or decorations to improve the aesthetics of the restaurant
- Authorized pay-outs and wrote checks to vendors and suppliers
- Mentored newer employees, advised how to manage difficult customers, complex issues, and the importance of customer service
Education
Associate of Applied Science (AAS) - Applied Science
Southwestern Community College
Sylva, NC05.2020
Skills
- Strong Work Ethic
- Quick Learner
- Strong Multitasker
- Flexible Schedule
- Time Management and Prioritization
- Till Counting/Money Handling
- Health Code Compliance
- Reliable & Trustworthy
- Problem Solver
- Computer Skills
- Excellent teamwork skills
- Data Management
- Works well under pressure
- Highly Organized
- Advanced customer service skills
Preferredname
Jake Newton
Timeline
Shift Supervisor
Panera Bread
12.2023 - Current
Culinary Lead
CAVA
03.2023 - Current
Cook/Cashier
Harrah's Cherokee Casino Resort
07.2022 - 11.2022
Cashier Manager
Haywood Smokehouse
01.2017 - 06.2022
Associate of Applied Science (AAS) - Applied Science
Southwestern Community College