Jacob Nitschmann
Holbrook
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Manager
Handy Pantry
Ronkonkoma
11.2022 - Current
- Managed inventory levels and coordinated restocking of products as needed.
- Trained staff on customer service protocols and operational procedures.
- Assisted in maintaining cleanliness and organization throughout the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Pool Cleaner
Smithtown Pools
Smithtown
05.2022 - 09.2023
- Maintained pool equipment, including filters and pumps, for optimal performance.
- Provided customer service by addressing client questions and concerns promptly.
- Cleaned swimming pools using skimmers and brushes to maintain cleanliness.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
Cashier
Shoprite Store
Ronkonkoma
02.2022 - 12.2022
- Operated cash register and processed customer transactions efficiently.
- Assisted in training new cashiers on store policies and procedures.
- Collaborated with team members to improve checkout speed and efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured cleanliness and organization of checkout area for a positive experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Speech-Language Pathology
St. Joseph's University
Patchogue, NY05-2027
High School Diploma -
Sachem North High School
Ronkonkoma, NY06-2023
Skills
- Active listening
- Team building
- Problem solving
- Organizational skills
- Time management
- Verbal and written communication
- Analytical thinking
References
References available upon request.
Timeline
Manager
Handy Pantry
11.2022 - Current
Pool Cleaner
Smithtown Pools
05.2022 - 09.2023
Cashier
Shoprite Store
02.2022 - 12.2022
Bachelor of Arts - Speech-Language Pathology
St. Joseph's University
High School Diploma -
Sachem North High School